India S. Pointer
Durham,US
Summary
Results-driven professional with extensive experience in leadership, business operations, customer service, and education. Skilled in team management, process optimization, and enhancing customer experiences across diverse industries, including retail, hospitality, and corporate management. A published researcher with strong analytical and statistical expertise, adept at data analysis, report writing, and problem-solving. Proven ability to streamline workflows, mentor teams, and drive operational efficiency. Highly adaptable, detail-oriented, and committed to delivering excellence in every role.
Overview
7
7
years of professional experience
Work History
Supplemental Instruction Leader
North Carolina Central University, NCCU
08.2024 - Current
- Facilitated peer-led study groups to promote collaborative learning and increase subject matter comprehension.
- Developed tailored instructional materials and resources to address specific needs of diverse learners in various subjects.
- Conducted one-on-one tutoring sessions with students who required further assistance outside of group sessions.
- Organized review sessions before exams to help students prepare effectively and reduce test anxiety levels.
- Served as a liaison between faculty members and the supplemental instruction program coordinator, communicating regularly about student needs and program updates.
The Drip Cafe Manager
The River Durham Church
03.2024 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Office Manager
Kincy's Home Repair & Maintenance Services
01.2018 - Current
- Led administrative operations, managing client communications, invoicing, and scheduling
- Coordinated vendor relations, service appointments, and job assignments for technicians
- Developed efficient record-keeping and workflow systems to improve business operations
- Handled financial transactions, including payments, budgeting, and expense tracking
- Supported marketing initiatives to expand brand awareness and customer outreach.
Research Assistant
North Carolina Central University, NCCU
06.2021 - 12.2023
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
Education
Bachelor of Science - Chemistry
North Carolina Central University
Durham, NC05.2025
High School Diploma -
Southern School of Engineering
Durham, NC05.2019
Skills
- Leadership & Team Management
- Customer Service & Communication
- Operational Business Manager
- Teaching & Mentorship
- Analytical Problem Solving
- Time Management
- Organization & Prioritization
- Teamwork and collaboration
- Research analysis and reporting
- Documentation skills
- Literature Publications
Relevant Course Work
- Instrumental Analysis
- Spectroscopic Methods of Analysis
- Chemistry Research Literature
- Advance Biochemistry
Accomplishments
- Presented a poster on organic solar cell device fabrication and development at the National Institutes of Health (2021).
- Delivered a poster presentation on organic solar cell fabrication and development for the Partnership for Research and Education in Materials (2021).
- Published an article in Recent Advances in the Utilization of Polyaniline in Protein Detection: A Short Review with the Royal Society of Chemistry (2022).
- Collaborated with a research team at Penn State University on the development of organic solar cell devices (2022).
- Presented research on organic solar cell fabrication and development at the American Chemical Society Conference (2022) and North Carolina Central University Conference.
Timeline
Supplemental Instruction Leader
North Carolina Central University, NCCU
08.2024 - Current
The Drip Cafe Manager
The River Durham Church
03.2024 - Current
Research Assistant
North Carolina Central University, NCCU
06.2021 - 12.2023
Office Manager
Kincy's Home Repair & Maintenance Services
01.2018 - Current
High School Diploma -
Southern School of Engineering
Bachelor of Science - Chemistry
North Carolina Central University
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