Indie CROSKEY
Crafton,PA
Summary
Dynamic HR professional committed to strengthening organizations by prioritizing people, using empathy and thoughtful communication to build trust and alignment. Expertise in fostering organizational development and enhancing operational efficiency. Proven track record in driving collaboration, networking, and consensus-building across diverse environments, complemented by training in conflict management and leadership. Extensive experience in team supervision, operational management, training delivery, and overseeing critical projects.
Overview
8
8
years of professional experience
Work History
Operations Administrator
St Moritz Security
Pittsburgh, PA
01.2025 - Current
- Streamlined operational workflows to enhance efficiency and productivity across departments.
- Developed and maintained comprehensive documentation for processes and procedures.
- Coordinated scheduling and logistics for personnel deployments and client assignments.
- Implemented training programs to improve staff knowledge of security protocols and technologies.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Collaborated with hiring managers to understand specific job requirements and align campus recruiting efforts accordingly.
- Educated HR and hiring teams on recruiting best practices, interviewing processes and expectations.
- Utilized advanced spreadsheet functions to streamline data organization and retrieval.
- Provided answers to customer questions via phone and email, typically within 1 hour.
HUMAN RESOURCES ASSISTANT
Bridgeway Connects
Moon, PA
08.2023 - 01.2025
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
- Facilitated onboarding processes for new hires, ensuring a smooth integration into company culture.
- Managed payroll and timekeeping to track hours and accurately pay employees
- Managed employee records and maintained HR databases for accuracy and compliance.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures
- Oversaw hiring, staffing, and labor law compliance
- Answered employee inquiries regarding health benefits and 401k options
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion
- Collaborated with managers to identify and address employee relations issues
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
JOB SEARCH AND RETENTION SPECIALIST
Job Training and Services for Beaver County
Monaca, PA
08.2019 - 01.2023
- Created new advertising techniques and increased applicants and employers attending events, and job fairs by 20%
- Monitored social media platforms and online job boards to find new networking opportunities and keep up with hiring trends
- Negotiate leniency with clients' parole officers to orchestrate an employment opportunity
- Maintained weekly contact with clients and employers to accurately match candidates with proper employment
- Taught classes 3x weekly to educate program participants on writing a professional resume and interview etiquette
- Reduced client transportation costs by 10% and increased versatility by researching local options, presenting data to superiors then negotiating a relationship with CARTS and Uber
- Removed various employment roadblocks such as education and babysitting need by researching and contacting local facilities and employers
- Conducted Mock one-on-one interviews with clients
- Liaised between multiple business divisions to improve communications
- Increased industry contacts by 40% through networking with local businesses
- Developed and published over 300 professional resumes, cover letters, and online profiles
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with an exciting, captivating, and authentic approach
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Emailed Clients monthly job openings in their field found through sourcing and networking
RECRUITMENT AND RETENTION SPECIALIST
Tomtreyco
11.2018 - 08.2019
- Increased employee retention by 30%
- Negotiated raises for employees
- Performed sourcing, interviewing, negotiations, and hiring
- Discovered and resolved complex employee issues that affected management and business decisions including conflict and benefits
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates
- Implemented employee incentive programs to promote positive work culture and increase retention
- Documented performance review schedule and monitored management for timely completion
- Oversaw successful planning and execution of staff meetings, parties, and events
- Customized wording of job profiles, social media techniques, and website subscriptions
- Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages
- Created and conducted weekly/monthly interviews with employees to determine what improvements could be made to their work lives
- Created a Budget and expense report as well as blueprints for remodeling employee work areas for maximum efficiency and comfort
HUMAN RESOURCES GENERALIST
Iron City Executives
01.2018 - 11.2018
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth
- Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning, and big-picture data capturing
- Created organizational filing systems for records, correspondence, and easy use
- Developed succession plans and promotion paths for all staff
- Instructed senior leaders on appropriate employee corrective steps
- Implemented a new-hire program by incorporating training initiatives while resolving problems and processing related documents
- Collaborated with department managers to assess needs
- Directed job fairs to bring in local talent for long-term and seasonal positions
- Oversaw HR needs for 700 open positions across 12 locations
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Operated and maintained applicant tracking and candidate management systems
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement
Education
SENIOR HUMAN RESOURCES PROFESSIONAL -
HCRI
05-2025
CERTIFIED HUMAN RESOURCES PROFESSIONAL -
HCRI
01.2024
BACHELOR OF BUSINESS -
Eastern Gateway Community Colledge
01.2011
Skills
- Training and Development
- Employee Onboarding
- Payroll Processing
- Candidate sourcing
- Contract negotiation
- Retention Program Development
- Networking and Partnership Development
- Benefits Administration
- Payroll Auditing
- Expense Reimbursements
- Large-Scale Events Planning
- Dispute Mediation
Timeline
Operations Administrator
St Moritz Security
01.2025 - Current
HUMAN RESOURCES ASSISTANT
Bridgeway Connects
08.2023 - 01.2025
JOB SEARCH AND RETENTION SPECIALIST
Job Training and Services for Beaver County
08.2019 - 01.2023
RECRUITMENT AND RETENTION SPECIALIST
Tomtreyco
11.2018 - 08.2019
HUMAN RESOURCES GENERALIST
Iron City Executives
01.2018 - 11.2018
CERTIFIED HUMAN RESOURCES PROFESSIONAL -
HCRI
BACHELOR OF BUSINESS -
Eastern Gateway Community Colledge
SENIOR HUMAN RESOURCES PROFESSIONAL -
HCRI