Rishard Massaquoi
Houston,TX
Summary
Dynamic Operations Administrator with a proven track record at FedEx, excelling in inventory oversight and quality assurance. Adept at enhancing workflow efficiency and training staff, I foster cross-functional collaboration and enforce safety protocols, significantly reducing package damage rates. Committed to operational excellence and customer engagement, driving productivity in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Administrator
FedEx
Houston, TX
06.2024 - Current
- Inspected packages for damages to ensure compliance with safety regulations
- Retrieved packages relegated to our relocation department to ensure they are processed and sent out in a timely manner
- Coordinated daily operational tasks to ensure timely processing of shipments.
- Managed inventory levels using FedEx proprietary software for accurate order fulfillment.
- Assisted in optimizing workflow processes, improving efficiency across various departments.
- Supported team members by providing training on standard operating procedures and safety protocols.
- Executed documentation and compliance checks to adhere to company policies and regulations.
- Collaborated with cross-functional teams to enhance communication and resolve operational challenges.
- Implemented best practices for resource allocation, contributing to smoother day-to-day operations.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Effectively assures the quality of packages, in a timely manner
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Reprocess packages that are looped in the building
Package Handler
Fedex
Houston, TX
06.2023 - 06.2025
- Operated material handling equipment to ensure efficient package movement and processing.
- Collaborated with team members to maintain workflow and meet daily shipment targets.
- Assisted in training new hires on operational procedures and safety protocols.
- Maintained cleanliness and organization of work area to promote a safe environment.
- Utilized scanning technology to track packages throughout the sorting process effectively.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma - Instrumentation & Process Control
Archie Blanson CTE Highschool
Houston, TX06-2023
Skills
Verbal and written communication
Customer engagement
Customer support
Staff training
Policy enforcement
Cross-functionality
Adaptability
Inventory oversight
Warehouse operations
Customer relationship development
Operational planning
Task delegation
Safety oversight
Quality assurance
Team Training
Accomplishments
- Achieved Operations Administrator of the month through effectively helping with Inventory, and recovering multiple claimed "lost" articles of equipment in a single month
Certification
•Osha 30 Certification
•Forklift Certification
•Microsoft Word Certification
•PowerPoint Certification
Additional Information
I'm driven to expand my knowledge and experience in many different fields. To me knowledge is power, and Power helps the world improve.
I enjoy volunteering events, and being apart of Organizations that focus on the support of humanity (i.e Rise Against Hunger)
Timeline
Operations Administrator
FedEx
06.2024 - Current
Package Handler
Fedex
06.2023 - 06.2025
High School Diploma - Instrumentation & Process Control
Archie Blanson CTE Highschool