Summary
Overview
Work History
Education
Skills
Timeline
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Indigo Conway-Simon

Bel Air,MD

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals within an Executive Assistant role.

Overview

7
7
years of professional experience

Work History

Store Manager

Pandora Jewelry
04.2023 - Current
  • Manages daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addresses customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducts regular performance reviews for 25 staff members, providing constructive feedback and opportunities for growth.
  • Sets effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Fosters a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Handles confidential and sensitive information with discretion and tact.
  • Organizes and coordinated conferences and monthly meetings.
  • Processes travel expenses and reimbursements for executive team and senior management group.

Assistant Store Manager

Bath & Body Works
01.2022 - 04.2023
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Assisted in recruiting, hiring and training of team members.

Store Manager

Victoria Secret PINK
01.2021 - 01.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Store Manager

Bath & Body Works
07.2017 - 01.2021
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

Booker T Washington High School
Norfolk, VA
06.2014

Skills

  • Schedule & calendar planning
  • Strategic Planning
  • Office Management
  • Customer Service-Oriented
  • Database Management
  • Meeting planning
  • Excel spreadsheets
  • Information confidentiality
  • Software Knowledge
  • Task Delegation
  • Staff Management
  • Expense Reporting

Timeline

Store Manager

Pandora Jewelry
04.2023 - Current

Assistant Store Manager

Bath & Body Works
01.2022 - 04.2023

Store Manager

Victoria Secret PINK
01.2021 - 01.2022

Store Manager

Bath & Body Works
07.2017 - 01.2021

High School Diploma -

Booker T Washington High School

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Indigo Conway-Simon