Jessica Pacheco
Torrington ,CT
Summary
Driven by a passion for process optimization and talent assessment, I spearheaded initiatives at Primark that led to a 15% sales increase and significantly reduced employee turnover. My strategic project management and stakeholder relations skills have consistently enhanced organizational strategy and success, marking me as a dynamic leader focused on achievements.
Overview
15
15
years of professional experience
Work History
Store Director
Target
04.2023 - 11.2024
- Directed sales totaling $48 million each year.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Supervised a team of 150 employees and 4 executive leaders.
District Manager
Primark
02.2020 - 04.2023
- Generated $200 million in annual sales across 5 states in the Northeast and Midwest regions.
- Devised and implemented people-centric strategies to facilitate rapid store expansion.
- Led initiatives to enhance team performance for commercial success.
- Oversaw wages, stock loss, and vendor contracts for operational efficiency.
- Directed the grand openings of new stores within first year of assignment.
- Chosen as Retail Sponsor for new labor planning model from initial design to final implementation.
- Increased sales volume by 15%.
- Lowered employee turnover by 30% through effective training enhancements.
Regional Project Manager
Primark
05.2019 - 02.2020
- Promoted to lead projects across the US market in just 10 months.
- Executed comprehensive project management in US stores.
- Ensured senior leadership received accurate and current reports on performance.
- Streamlined project timelines through efficient contractor coordination.
- Implemented 'Store of Learning' to facilitate hands-on experience for stakeholders in the new operating model.
- Delivered risk assessments and issue reports to top management with remediation strategies.
- Earned promotion to US Area Manager following successful project execution.
Store Manager
Primark
07.2018 - 05.2019
- Turned around underperforming store in a challenging NYC market.
- Managed a team of 12 managers and directed 200 retail assistants.
- Reduced wage costs by 3% within first six months.
- Attained top quartile performance in wage benchmarks, turnover rates and operational audits.
- Facilitated effective ordering by maintaining precise inventory management.
- Served as induction location for newly promoted managers.
- Secured promotion within 10 months.
Assistant Store Manager
Primark
10.2015 - 07.2018
- Trained overseas to implement Primark's distinct culture in the US market.
- Opened three new Primark locations as Assistant Store Manager.
- Secured top initial Operational Audit score in two locations.
- Cultivated strong relationships with overseas buying teams.
- Guided refit of Primark's inaugural 'rightsized' store, optimizing space.
Operations Manager
JCPenney
02.2012 - 10.2015
- Managed door-to-floor and restock activities.
- Executed strategies to drive sales and profitability through improved in-store environment.
- Developed talent in direct reports and all supervisors through ongoing coaching and recognition.
- Directed execution of projects ensuring high quality and timely delivery.
- Directly trained and managed 30 employees to execute all support functions.
- Managed new construction projects for shops and Sephora builds within stores.
- Increased store sales from 4th to 1st quartile in first year.
Human Resource Manager
JCPenney
06.2009 - 03.2012
- Implemented tailored store initiatives, securing top quartile engagement among associates.
- Facilitated onboarding sessions to promote positive company culture.
- Recruited 80 candidates for seasonal roles.
- Ensured compliance with local, state, and federal HR regulations.
- Managed programs to maintain employee payroll accurately.
- Guided senior leaders on proper corrective actions for employees.
Education
High School Diploma -
Bridgewater State University
Bridgewater, MASkills
- Operations
- Relationship building and management
- Project planning and development
- Strategic planning
- Succession planning
- Schedule & calendar planning
Timeline
Store Director
Target
04.2023 - 11.2024
District Manager
Primark
02.2020 - 04.2023
Regional Project Manager
Primark
05.2019 - 02.2020
Store Manager
Primark
07.2018 - 05.2019
Assistant Store Manager
Primark
10.2015 - 07.2018
Operations Manager
JCPenney
02.2012 - 10.2015
Human Resource Manager
JCPenney
06.2009 - 03.2012
High School Diploma -
Bridgewater State University