Indigo McCutcheon
Troy,OH
Summary
Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless communication to achieve efficiency and satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2025 - Current
- Supervised daily operations, ensuring adherence to company standards and policies.
- Resolved customer complaints promptly, fostering positive guest experiences.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Aided in communication between partners and coffeehouse leaders.
Trainer
Chick-fil-A
04.2025 - 10.2025
- Implemented role-playing scenarios to improve communication skills among team members during peak hours.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
Team Member
Chick-fil-A
05.2023 - 04.2025
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Resolved customer concerns promptly, fostering positive dining experiences and repeat business.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Education
Associate of Arts - Education
Sinclair Community College
Dayton, OH05-2028
Bachelor of Science - Business Administration
Sinclair Community College
Dayton, OH05-2028
High School Diploma -
Brookville High School
Brookville, OH05-2025
Skills
- Staff management
- Training and mentoring
- Staff motivation
- Conflict resolution techniques
- Policy enforcement
- Business development
- Consulting
- Problem-solving
- Strong verbal and written communication
- Team collaboration and leadership
- Customer service management
Timeline
Shift Supervisor
Starbucks
10.2025 - Current
Trainer
Chick-fil-A
04.2025 - 10.2025
Team Member
Chick-fil-A
05.2023 - 04.2025
Associate of Arts - Education
Sinclair Community College
Bachelor of Science - Business Administration
Sinclair Community College
High School Diploma -
Brookville High School