Indira Borroto Hernandez
Miami,FL
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests. Eager to bring these transferable skills to new professional setting.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Carnicero Steak House
02.2024 - 10.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Server
El Sarten Restaurant
05.2023 - 01.2024
- I always treated people with a lot of kindness and a smile
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
GED -
Miami Dade College
Miami, FL2023
Skills
- Strong multitasking
- Conflict resolution
- Exceptional customer service
- Active learning
Timeline
Restaurant Hostess
Carnicero Steak House
02.2024 - 10.2024
Server
El Sarten Restaurant
05.2023 - 01.2024
GED -
Miami Dade College