Indira Mercado
South San Francisco
Summary
Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Conduent Business Services
06.2025 - 02.2026
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions in CRM system.
- Handled escalated calls, ensuring timely resolution of complex issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Team Member
Quick Quack Car Wash
Millbrae
01.2025 - 02.2026
- Provided excellent customer service during car wash operations.
- Maintained cleanliness and organization of work areas and equipment.
- Assisted customers with service options and payment processes.
Package Handler
Federal Express
South San Francisco
12.2024 - 04.2025
- Followed safety protocols to maintain a secure work environment for all employees.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
Office Assistant
CFY Construction
Daly City
09.2024 - 12.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, responding to emails
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Day Receptionist
G&M autobody
San Bruno
11.2023 - 07.2024
- Greeted customers and answered inquiries about services and repair options.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments for vehicle repairs and maintenance services.
- Processed payments and issued receipts for services rendered.
Night Cashier
Shell gasoline
San Francisco
08.2021 - 08.2023
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with fuel purchases and convenience store items.
- Handled cash, credit, and debit transactions efficiently.
- Managed inventory levels of merchandise in the store section.
Day Receptionist
Arcos
South San Francisco
01.2022 - 04.2022
- Greeted customers and answered inquiries about services and repair options.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments for vehicle repairs and maintenance services.
- Processed payments and issued receipts for services rendered.
Education
Certification - nutrition Assistant
life learning Academy
San Francisco, CaliforniaHigh School Diploma -
San Francisco, CASkills
- Typing 35 wpm
Languages
English, Native or Bilingual
Timeline
Customer Service Representative
Conduent Business Services
06.2025 - 02.2026
Team Member
Quick Quack Car Wash
01.2025 - 02.2026
Package Handler
Federal Express
12.2024 - 04.2025
Office Assistant
CFY Construction
09.2024 - 12.2024
Day Receptionist
G&M autobody
11.2023 - 07.2024
Day Receptionist
Arcos
01.2022 - 04.2022
Night Cashier
Shell gasoline
08.2021 - 08.2023
Certification - nutrition Assistant
life learning Academy