Indira Mercado
Fred Loya Insurance
South San Francisco,USA
1
Language
5
years of professional experience
Customer Service Specialist experienced in communication, problem-solving, and time management. Maintained high customer satisfaction and fostered loyalty through effective listening, empathy, and patience. Committed to ensuring smooth operations and addressing customer needs.
Work History
Customer Service Representative
4 Months- Managed high-volume inquiries via phone, email, and chat, ensuring timely resolution of issues.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Collection payments or the phone and in person updating on the client information
- Educating client about the service we have and answering any question client may have
Customer Service Representative
8 Months- Assisted customers with inquiries and resolved issues, enhancing overall customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Handled escalated calls, achieving timely resolution of complex issues to maintain service quality.
- Collaborated with other departments to resolve complex problems, ensuring solutions aligned with customer needs.
Team Member
1 Year 1 Month- Delivered friendly and efficient customer service during car wash operations, enhancing customer satisfaction.
- Ensured cleanliness and organization of work areas and equipment, contributing to a safe and welcoming environment.
- Provided guidance to customers with service options and payment processes.
Package Handler
4 Months- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Inspected packages for damages or defects and recorded any issues found.
- Arranged boxes on pallets for efficient storage. onto pallets in an efficient manner.
- Followed safety protocols to maintain a secure work environment for all employees.
Office Assistant
3 Months- Enhanced office efficiency by managing schedules, organizing files, responding to emails
- Managed schedules, organized files, and responded to emails to streamline office operations.
- Prepared and edited documents to ensure precise and professional communication for internal and external stakeholders.
- Implemented new filing systems and digital record-keeping practices to improve office organization and accessibility.
Day Receptionist
8 Months- Greeted customers and addressed inquiries about services and repair options, enhancing customer experience.
- Managed incoming calls and directed them to appropriate staff, ensuring efficient communication flow.
- Greeted customers and answered inquiries about services and repair options.
- Processed payments and issued receipts for services, facilitating smooth transaction completion.
Night Cashier
2 Years- Handled cash, credit, and debit transactions efficiently.
- Assisted customers with fuel and convenience store purchases, ensuring a smooth transaction experience.
- Handled cash, credit, and debit transactions with accuracy, contributing to customer satisfaction.
- Managed inventory levels of merchandise, supporting availability and organization in store.
Day Receptionist
3 Months- Greeted customers and addressed inquiries regarding services and repair options to enhance customer understanding.
- Managed incoming calls, directing them to appropriate staff to ensure efficient communication.
- Scheduled appointments for vehicle repairs and maintenance services to optimize workflow and customer service.
- Processed payments and issued receipts for services rendered.
Education
Nutrition Assistant - High School Academy
High School Diploma
Skills
Typing 35 wpm
Customer service
Active listening
Critical thinking
Customer relationship management
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Promoted products and encouraged customers to upgrade their existing product plans.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Fred Loya Insurance
03.2026 - 07.2026Read More
Customer Service Representative
Conduent Business Services
06.2025 - 02.2026Read More
Team Member
Quick Quack Car Wash
01.2025 - 02.2026Read More
Package Handler
Federal Express
12.2024 - 04.2025Read More
Office Assistant
CFY Construction
09.2024 - 12.2024Read More
Day Receptionist
G&M autobody
11.2023 - 07.2024Read More
Day Receptionist
Arcos
01.2022 - 04.2022Read More
Night Cashier
Shell gasoline
08.2021 - 08.2023Read More
City College of San Francisco
Nutrition Assistant from High School Academy
Read More
Life Learning Academy
High School Diploma
Read More
Auto Insurance License
I passed the auto test to sales car insurance 4/24/2026