Indira Pineda
Miami,FL
Summary
I am a hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented with experience in customer service, data entry and office management. Motivated professional with extensive experience in administrative tasks. I am also a very organized office professional that adapts quickly to any environment, I am as well very reliable and trustworthy.
Overview
10
10
years of professional experience
Work History
Child Advocate Volunteer
Florida Guardian Ad Litem
03.2023 - Current
- Enhanced child well-being by providing emotional support and guidance during difficult situations.
- Collaborated with multidisciplinary teams to ensure comprehensive care for children in need of advocacy services.
- Prepared detailed reports on each case, documenting progress and recommending changes when necessary.
- Presented findings from casework analysis in an organized manner during team meetings.
- Conducted regular follow-ups with families to monitor progress and ensure necessary support.
- Facilitated communication between children, families, and service providers, ensuring all parties were heard and understood.
- Provided resources and information to families, empowering them to make informed decisions about their child''s care.
Administrative Assistant
Voices For Children Foundation
03.2019 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Call Center Representative
Florida Department Of Health
05.2021 - 11.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
OR Unit Secretary
University Of Miami Hospital And Clinics
10.2014 - 03.2019
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Collaborated with other departments for seamless interdepartmental communication regarding patient care plans.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MNAssociate of Science - Nursing
Saber College of Nursing
Miami, FL05.2019
Skills
- Patience and understanding
- Problem-Solving
- Attention to Detail
- Active Listening
- Good with Customer Service
- Computer Skills
- Administrative Support
- Time Management
- Documentation and Recordkeeping
- Resourceful
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Child Advocate Volunteer
Florida Guardian Ad Litem
03.2023 - Current
Call Center Representative
Florida Department Of Health
05.2021 - 11.2021
Administrative Assistant
Voices For Children Foundation
03.2019 - Current
OR Unit Secretary
University Of Miami Hospital And Clinics
10.2014 - 03.2019
Bachelor of Science - Psychology
Capella University
Associate of Science - Nursing
Saber College of Nursing
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