Indra Gomes
Summary
Committed public service professional with experience in government and community operations. Skilled in clerical support, office administration, and customer service, ensuring organized workflows. Demonstrates adaptability and dependability in serving the public, with a collaborative approach that enhances team effectiveness and community support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Apprenticeship
Televerde Foundation
Indianapolis, IN
06.2025 - Current
- Completed training in sales techniques, customer relationship management, and effective communication.
- Gained foundational knowledge in networking architecture, protocols, and troubleshooting.
- Participated in ongoing professional development in leadership, project management, and team collaboration.
- Demonstrated commitment to continuous learning through active engagement in professional development.
Home Caregiver
Private Home
Indianapolis, IN
11.2023 - 06.2025
- Assisted with daily personal care, including bathing, dressing, and grooming.
- Managed medication schedules and prepared nutritious meals, ensuring adherence to dietary needs.
- Provided mobility assistance and transportation to medical appointments, enhancing accessibility to healthcare.
- Maintained a clean, safe living environment through light housekeeping and organization.
- Offered companionship and emotional support, fostering a sense of belonging and improving overall well-being.
Program Specialist
State of Indiana, DWD Appeals
Indianapolis, IN
03.2015 - 11.2023
- Delivered public service support to internal and external customers, ensuring high levels of professionalism and accuracy.
- Coordinated phone and email communications, providing clear guidance on appeals processes and procedures to enhance customer understanding.
- Clarified Indiana legal codes related to unemployment appeals process, aiding customers in navigating complex regulations.
- Provided case status updates for scheduled hearings and assisted customers with appeals inquiries.
- Filed appeals requests and scheduled unemployment hearings.
- Gathered and organized case information for hearing proceedings.
- Performed general legal clerk duties, including reviewing and preparing appeals for correspondence.
- Delivered clerical and administrative support for Administrative Law Judges.
- Transcribed hearing recordings for Administrative Law Judges with precision and attention to detail.
Clerical Assistant
State of Indiana
Indianapolis, IN
04.2014 - 03.2015
- Acted as the first point of contact for customers, providing courteous and efficient assistance.
- Delivered public service and supported legal and clerical staff by managing office tasks.
- Organized file folders and maintained accurate record-keeping systems.
- Facilitated communication among office staff, unemployment claimants, and employers to streamline processes.
- Responded to phone inquiries regarding appeals case status and provided clear information.
- Emailed legal documents to maintain secure communication and confidentiality.
- Performed administrative tasks that improved daily office operations.
Education
B.S. - ACCOUNTING
Harrison College
Indianapolis, IN06-2013
Skills
- Legal document preparation
- Document management
- Proficient in Microsoft Office 365
- Organization and time management
- Manages multiple duties efficiently
- Adaptability
- Poised under pressure
- Maintains confidentiality and integrity
Certification
- PACE Certification by American Society of Administrative Professionals, 01/01/26
- Career Essentials in Administrative Assistance by Microsoft and LinkedIn, 11/01/25
- Foundations of Project Management by Google Coursera, 10/01/25
- Zendesk Customer Service Professional Certificate, 09/01/25
Timeline
Apprenticeship
Televerde Foundation
06.2025 - Current
Home Caregiver
Private Home
11.2023 - 06.2025
Program Specialist
State of Indiana, DWD Appeals
03.2015 - 11.2023
Clerical Assistant
State of Indiana
04.2014 - 03.2015
B.S. - ACCOUNTING
Harrison College