Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Indra Rambarran

Fountain,CO

Summary

Results-driven CEO with extensive experience in strategic planning and regulatory compliance at Shiva Enterprises LLC. Proven ability to enhance customer service through innovative problem-solving and community engagement initiatives. Achievements include streamlining processes that significantly improved client satisfaction and operational efficiency. Skilled in team building and relationship management to drive organizational success.

Overview

29
29
years of professional experience

Work History

CEO

Shiva Enterprises LLC
Colorado Springs, CO
09.2015 - Current
  • Partnered with agencies providing social services in order to refer individuals needing additional support services.
  • Ensured compliance with relevant laws and regulations pertaining to social services delivery systems.
  • Created presentations about available social services at community events.
  • Coordinated transportation services for clients in need of assistance accessing social services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided accurate information about products and services to customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved customer complaints promptly and efficiently.
  • Implemented innovative methods for streamlining the customer service process.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Represented the organization at conferences, events, and networking activities as needed.

Customer Services

Baytown Police Department
Baytown, TX
10.2017 - 08.2019
  • Fostered lasting customer relationships through enthusiastic engagement and quality interactions.
  • Gained insights from diverse international clientele, enhancing cultural understanding.
  • Ensured compliance with laws and standards governing customer service practices.
  • Maintained accurate records of services in salon computer system for effective tracking.
  • Researched emerging technologies to improve overall quality of customer services.
  • Responded promptly to inquiries via phone, email, or social media channels.
  • Selected Delta Airlines for commitment to prioritizing people and service excellence.

Customer Care Representative

Lord Charles Forte
London, England
02.2002 - 03.2009
  • Anticipated peak call volume periods by analyzing trends in data and adjusting staffing levels.
  • Established trust-based relationships with customers through effective communication practices.
  • Ensured adherence to company policies on privacy laws and data protection regulations.

Client Service Representative

Port Authority of New York and New Jersey
Manhattan, New York
06.1996 - 09.2000
  • Verified data accuracy in company systems to enhance record integrity.
  • Maintained and updated client account information, ensuring records remained current.
  • Warmly greeted customers using positive telephone etiquette to identify issues.
  • Participated in training sessions focused on customer service best practices.
  • Managed on- and off-site customer support teams across multiple time zones.
  • Maintained customer records in the database system for easy access.
  • Assisted customers with inquiries, including price checks and lifting heavy items.
  • Listened to client needs and provided strategic internal feedback based on insights.

Education

Associate of Science - Management

Thames Valley University
London England
08-2009

Skills

  • Strategic planning
  • Financial analysis
  • Regulatory compliance
  • Customer service
  • Data management
  • Community engagement
  • Team building
  • Problem solving

Languages

English
Professional

Timeline

Customer Services

Baytown Police Department
10.2017 - 08.2019

CEO

Shiva Enterprises LLC
09.2015 - Current

Customer Care Representative

Lord Charles Forte
02.2002 - 03.2009

Client Service Representative

Port Authority of New York and New Jersey
06.1996 - 09.2000

Associate of Science - Management

Thames Valley University

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