Indira Bajrektarevic

Indy Transport Inc.

Louisville, KY

11.2010 - Current

Dispatch Executive
Monitored vehicle maintenance schedule for ensuring safe transportation services.
Received or prepared work orders.
Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
Dispatched drivers to meet daily delivery needs for company customers.
Organized, planned and monitored the dispatch process in order to meet customer requirements.
Prepared daily work and run schedules.
Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Documented services performed, operations information, and dispatch details in system.
Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Arranged for repairs to restore service and schedules.
Monitored phone queue, supported emails and retrieved inbound support faxes.
Created trouble tickets to dispatch to required technicians.
Prepared invoices for completed shipments as per company policy.
Reviewed files, records and other obtained documents to respond to customer requests.
Ordered supplies or equipment to issue to personnel.
Communicated with customers regarding any changes in the delivery plan or schedule.
Managed the daily operational activities of a fleet of vehicles to ensure efficient and timely delivery of goods.
Recruited and interviewed applicants to place candidates on right assignments.

Summary