Toni Hipkins

Coleman,MI

Summary

Seasoned Hipkins Logistics Inc owner and former TNT Express dispatcher, adept in business planning and human resource management. Spearheaded growth initiatives, optimized processes, and cultivated key partnerships, demonstrating a proactive approach to quality management and staff development. Achieved competitive positioning through strategic marketing and social media engagement.

Overview

years of professional experience

Work History

Owner/trucking Company

Hipkins Logistics Inc

Coleman, MI

04.2018 - Current

As the owner of the company, I handled all the financials, hiring, safety, and compliance with the Department of Transportation.
Identified new opportunities for growth, expansion, and diversification.
Analyzed industry trends to develop competitive strategies.
Reviewed legal documents related to business operations.
Ensured compliance with local, state, and federal regulations.
Developed policies and procedures for the organization.
Provided direction and guidance to employees.
Monitored performance of personnel against goals set forth by the company.
Conducted performance reviews for employees on a regular basis.

Dispatcher

TNT Express

Sanford, MI

05.2016 - 03.2018

Updated records of driver locations, delays, and cancellations.
Assigned drivers to appropriate routes based on customer needs.
Maintained logs of all incoming calls and assigned tasks.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Resolved customer complaints related to service issues or delays.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Verified driver credentials prior to assigning them a route or task.
Ensured compliance with safety regulations and company policies.
Conducted regular training sessions for new hires on proper protocols for handling emergency situations.

Education

High School Diploma -

Coleman Community Schools

Coleman

06-1983

Skills

Social media control
Marketing tactics
Key partnership cultivation
Business planning
Quality management systems

Process optimization
Human resource management
Staff hiring
Small business operations

Languages

English

Professional

Affiliations

Camping
gardening
crafts
book reading

Timeline