Indy Gabrielson
Carmel Valley,CA
Summary
Dynamic Front Desk Agent at Fuel Cycling, adept at enhancing customer satisfaction through effective communication and problem resolution. Skilled in managing client payments and maintaining organized studio facilities, I fostered positive guest relationships, ensuring a seamless experience in a fast-paced environment. Committed to enforcing policies that boost operational efficiency.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Fuel Cycling
04.2023 - 06.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
Education
Still Attending High School - College Prep
Carmel High School
Carmel Skills
- Running client Payments
- Resolving customer service issues
- Cleaning organization of studio facilities
- Communication with staff, and prep for following shift
Accomplishments
- Completed five dual enrollment classes through MPC (currently taking one more, and one AP class (four on the AP test))
- Three years of varsity football (at Carmel High)
Timeline
Front Desk Agent
Fuel Cycling
04.2023 - 06.2025
Still Attending High School - College Prep
Carmel High School