Indya Lawless
Montgomery Voluteer Lawyers Program
13
years of professional experience
Experienced Client Service Coordinator with a strong background in customer service, data entry, and collaborative problem-solving. Committed to delivering essential information and support to clients, resulting in improved service delivery and satisfaction.
Work History
Intake Specialist
10 Months- Conducted client intake assessments to determine eligibility for legal services.
- Coordinated communication between clients and volunteer attorneys to facilitate case processing.
- Provided essential information about legal resources and community services to clients.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
Client Service Coordinator
7 Years- Coordinated communication between clients and real estate agents to ensure effective service delivery.
- Developed and maintained client databases using CRM software to streamline operations and improve accuracy.
- Assisted in preparing marketing materials, contributing to increased visibility of listings and brand presence.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
Paraeducator, Special Education
9 Months- Collaborated with teachers to develop and adapt instructional materials for special education curriculum.
- Supported classroom management by fostering a positive learning environment tailored to student needs.
- Monitored student progress and provided feedback to educators on behavioral and academic development.
- Led small group sessions focused on social skills development and academic engagement strategies.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Cashier
8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with product inquiries, enhancing shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
Receptionist
6 Months- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated appointment scheduling and maintained calendars for multiple insurance agents.
- Handled incoming calls, addressing inquiries and directing them to appropriate departments efficiently.
- Processed client documents, ensuring accuracy in data entry and compliance with company policies.
VPK Teacher
2 Years 7 Months- Developed and implemented age-appropriate curriculum to enhance early childhood learning experiences.
- Fostered a nurturing environment that promoted social, emotional, and cognitive development in preschool children.
- Collaborated with parents to establish strong communication regarding children's progress and developmental milestones.
- Mentored new teaching staff on classroom management techniques and effective instructional strategies.
- Designed engaging lesson plans utilizing diverse teaching methods to accommodate various learning styles.
- Established positive relationships with children, encouraging their curiosity and enthusiasm for learning.
Education
Bachelor of Science
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
Skills
Data entry
Intake assessment
Compassionate communication
Critical thinking skills
Customer service
Timeline
Intake Specialist
Montgomery Voluteer Lawyers Program
10.2025 - CurrentRead More
Client Service Coordinator
Sandra Nickel Hat Team, Realtors
09.2018 - 09.2025Read More
Paraeducator, Special Education
Redland Elementary School
08.2017 - 05.2018Read More
Cashier
Hobby Lobby
09.2016 - 05.2017Read More
Receptionist
State Farm
03.2016 - 09.2016Read More
VPK Teacher
Discovery Point Child Development Center
03.2013 - 10.2015Read More
Troy University
Bachelor of Science
Read More
Moore Mickens
Bachelor of Early Childhood Care And Education from Early Childhood Care And Education
Read More