Indyra Montenegro
Summary
Customer Service Sales Representative with 8+ years of experience delivering fast lead qualification, effective negotiation, and complaint resolution to improve buyer satisfaction and accelerate closings. Skilled in sales strategy, lead generation, insurance claims handling, collections, and cross-functional coordination with finance and service teams to streamline transactions and protect margins. Focused om applying customer-retention tactics and clear financing communication to repeat business and support continued dealership growth.
Overview
12
12
years of professional experience
Work History
Account Manager
BBB Auto Sales
Nashville, TN
05.2018 - 01.2026
- Resolved customer inquiries and complaints promptly, achieving measurable improvements in satisfaction scores.
- Qualified walk-in and phone leads rapidly and presented tailored offers to shorten buyer decision cycles.
- Negotiated deals and explained financing options clearly to accelerate purchases while protecting margins and compliance.
- Coordinated with service and finance teams to align vehicle availability and pricing, reducing buyer confusion and smoothing closings.
- Organized and prioritized overdue accounts within the collections team to accelerate recoveries and improve cash flow outcomes.
Customer Service Specialist
Tennessee Importa Inc
Nashville, TN
03.2015 - 04.2018
- Managed front desk operations, handling customer inquiries and transactions with measurable improvement in response times.
- Processed teller transactions and cash handling tasks with accurate recordkeeping and reduced discrepancies.
- Delivered customer service and issue resolution that produced measurable customer satisfaction improvements.
- Drove sales as a salesperson through targeted product recommendations resulting in measurable revenue gains.
- Coordinated part collection team activities to streamline inventory retrieval and improve throughput.
- Maintained detailed case documentation and follow-up logs to ensure accurate status tracking, improving handoff continuity and stakeholder transparency.
Insurance Agent Team Member
El Bronco
Nashville, TN
03.2014 - 02.2015
- Advised customers on optimal policy options balancing coverage needs and company guidelines, producing measurable enrollment outcomes.
- Explained policy coverages and exclusions to customers clearly, increasing customer comprehension and reducing follow-up inquiries.
- Responded to customer questions promptly and accurately, resolving issues and improving client satisfaction metrics.
- Introduce a concise client-facing summary sheet to simplify policy explanations, lowering client confusion and accelerating decision-making.
Education
Business And Administration
Colegio De Ciencias Comerciales El Progreso
Guatemala, C.A.10-2003
High School
Technical High School
Belize, C.A.10-1999
Primary School
Escuela 15 De Septiembre
Guatemala, C.A.10-1995
Skills
- Conflict Resolution - Experienced
- Lead Generation - Experienced
- Collection - Expert
- Team Collaboration - Skillful
- Sales Strategy - Experienced
- Insurance Claims - Expert
- Negotiation - Experienced
- Customer Retention - Experienced
Languages
Spanish
English
Timeline
Account Manager
BBB Auto Sales
05.2018 - 01.2026
Customer Service Specialist
Tennessee Importa Inc
03.2015 - 04.2018
Insurance Agent Team Member
El Bronco
03.2014 - 02.2015
Business And Administration
Colegio De Ciencias Comerciales El Progreso
High School
Technical High School
Primary School
Escuela 15 De Septiembre