Ineabell Montalvo Caraballo

• Executed daily duties with accuracy and efficiency, linking documents to correct policies or plans.
• Addressed customer requests and answered questions, enhancing overall customer satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Achieved cost-savings by developing functional solutions to problems.
• Sorted incoming and outgoing mail daily, operating mail machine to ensure timely processing.

• Entered Diamond Tour's applications & refunds into system daily, ensuring accurate processing and timely follow-up for clarification.
• Process all policy changes on a daily basis {name, dates, etc.}
• Entered group & wholesale manifests into system, facilitating data accuracy through diligent follow-up for additional information.
• Assisted operations specialist by managing critical tasks during absence, ensuring continuity of departmental functions.
• Adopted and implemented TII principles in daily operations.

Applied basic math skills to ensure accurate calculations.

Understood filling processes to maintain efficient operations.

Maintained high attention to detail in all assignments.

Demonstrated professionalism in all interactions with team and clients.

Utilized interpersonal skills to build strong team relationships.

Home Study Careers {GED}

• Working with Forms, all kinds of writer for the states & cities.
• Entered data accurately into computer systems to maintain records, processed incoming mail.
• Processed billing for credit cards, balanced deposits for checks, stamped mail, and managed communications for Diamond Tours, resolving inquiries and handling incoming calls. Processed refunds for credit cards and checks, updated coverage details, and balanced credit card transactions online, ran daily reports, and responded to all emails.