Hope Tinstman
Ormond Beach,FL
Summary
Results-driven Document Imaging Specialist, recognized for optimizing imaging operations and implementing quality control measures. Committed to enhancing workflow efficiency and delivering exceptional customer service in document management.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Document Imaging Specialist
Embry-Riddle Aeronautical University
Daytona Beach, Florida
03.2021 - Current
- Collaborated with University teams to achieve project goals
- Operated imaging equipment to digitize paper documents efficiently
- Helped develop business processes for A.I. assisted Optimal Character Recognition (OCR)
- Processed high-volume student transcripts using OCR and A.I. assisted data extraction tools
- Conducted meticulous reviews of scanned documents to ensure quality and accuracy.
- Streamlined Imaging Operations to enhance efficiency and workflow
- Reviewed student documentation for accuracy and quality
- Ensured quality control of scanned documents
- Maintained a constant attitude of professionalism and excellent customer service for University students and staff
Academic Support Specialist
Embry-Riddle Aeronautical University
Daytona Beach, Florida
07.2018 - 03.2021
- Assisted with faculty credentialing for the Worldwide campus
- Managed digitization of faculty document profiles to enhance accessibility
- Verified document quality and accuracy to ensure compliance
- Assisted with graduation ceremonies through faculty support and collaboration with leadership
Key Manager
Carrabba’s Italian Grill
Daytona Beach, Florida
12.2007 - 03.2021
- Implemented quality control measures to ensure food safety and presentation standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Assisted in managing daily operations and staff schedules for efficient service.
- Supported management to ensure seamless service execution
- Trained new employees on restaurant policies and customer service standards.
Education
Associate of Arts - General Studies
Daytona State College
Daytona Beach, FL 08.2006 - 05.2010
Skills
- Document imaging
- Document scanning
- AI assisted OCR quality assurance & accuracy optimization
- Digital archiving
- Imaging equipment
- Quality control
- Data management
- Process improvement
- Workflow optimization
- Records management
- Document management
- Document retention
- Customer support
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
References
References available upon request.
Timeline
Document Imaging Specialist
Embry-Riddle Aeronautical University
03.2021 - Current
Academic Support Specialist
Embry-Riddle Aeronautical University
07.2018 - 03.2021
Key Manager
Carrabba’s Italian Grill
12.2007 - 03.2021
Associate of Arts - General Studies
Daytona State College
08.2006 - 05.2010