Inell Davin
Summary
Excellent Customer Service Representative. With Ten years of Customer Service experience. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental, Maintenance Support (Remote)
Dallas, TX
10.2023 - Current
- Collaborated with maintenance teams to coordinate repairs and schedule preventive maintenance visits, minimizing disruption to tenants'' daily lives.
- Enhanced fleet maintenance efficiency by implementing preventative maintenance programs and coordinating repair schedules.
- Managed and recorded facility maintenance and upkeep budget.
Convey Health Solutions
Member Service Advisor (Remote)
Miramar, FL
03.2021 - 10.2023
- Maintained high levels of data accuracy by meticulously updating patient records and ensuring HIPAA compliance.
- Liaised between patients, healthcare providers, insurers, pharmacists, creating a seamless experience for all parties involved in the prescription process.
- Played an active role in promoting health and wellness initiatives within the community, educating patients on prescription benefits and available resources.
Customer Service Representative
Marriott Hotels And Resorts (Remote)
Fort Lauderdale, FL
01.2020 - 03.2021
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Dental Assistant
Fairbank Dental Clinic (InGenesis)
Fort Hood, TX
04.2015 - 01.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Store Associate
Exchange (AAFES) (Part Time)
Fort Hood, TX
06.2014 - 09.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
High School Diploma -
Transformative Charter Academy
Killeen, TX06.2012
Skills
- Typing 45 w per minute
- Computer Proficiency
- PCI ( Payment Card Industry )
- Inbound & outbound calling
- Cashier
- Food handling
Timeline
Customer Service Representative
Hertz Car Rental, Maintenance Support (Remote)
10.2023 - Current
Convey Health Solutions
Member Service Advisor (Remote)
03.2021 - 10.2023
Customer Service Representative
Marriott Hotels And Resorts (Remote)
01.2020 - 03.2021
Dental Assistant
Fairbank Dental Clinic (InGenesis)
04.2015 - 01.2020
Store Associate
Exchange (AAFES) (Part Time)
06.2014 - 09.2016
High School Diploma -
Transformative Charter Academy