Ines NDUWAYO
Summary
Quadrilingual professional fluent in English, French, Kirundi, and Kinyarwanda with extensive experience in interpretation and customer support. Proven ability to deliver accurate language interpretation and maintain confidentiality in healthcare and service environments. Strong skills in active listening and effective communication, ensuring culturally appropriate interactions with clients.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
mindGlobal
Austin, TX
09.2019 - 12.2024
- Managed inbound and outbound communications for English and French-speaking customers for Canadian clients.
- Provided primary support for French language inquiries via calls, emails, and case resolutions.
- Interpreted and translated between English and French to address customer concerns effectively.
- Assisted with account, billing, technical, and service inquiries in both languages.
- Documented customer interactions and resolutions in internal systems, adhering to company policies.
Customer Service Representative
Panera Bread
Sioux Falls, South Dakota
05.2018 - 06.2019
- Provide fast and friendly customer service by taking orders, answering questions, and ensuring accurate food preparation.
- Handled guest concerns and resolved issues quickly to maintain positive dining experience.
- Maintained a clen, organized service area and supported team members during busy hours.
- Demonstrated strong multitasking skills by managing orders, coordinating with kitchen staff and assisting customers simultaneously.
- Contributed to high customer satisfaction by delivering consistent, high quality service and creating a welcoming environment
Direct Support Professional
Lifescape Children`s Services
Sioux Falls, South Dakota
06.2016 - 04.2017
- Facilitated daily living activities and personal care for children, enhancing their well-being.
- Supported effective communication among children, families, and healthcare providers to address needs.
- Implemented individualized care plans that promoted safety, independence, and skill development.
- Monitored health, behavior, and progress, reporting observations to supervisors and medical personnel.
- Maintained a safe and structured environment that fostered positive outcomes for children.
Education
High School Diploma -
Lycée SOS HG
07-2011
Skills
- Bilingual interpretation
- Call management
- Video remote services
- Attention to detail
- Effective communication
- Active listening
- Language fluency
- Simultaneous interpreting
- Memory retention
- Microsoft Office applications
Timeline
Customer Service Representative
mindGlobal
09.2019 - 12.2024
Customer Service Representative
Panera Bread
05.2018 - 06.2019
Direct Support Professional
Lifescape Children`s Services
06.2016 - 04.2017
High School Diploma -
Lycée SOS HG