Visitor Service Representative
Cox Science Center & Aquarium
2023 - 2026
- Serve as the primary point of contact at the front desk, providing exceptional customer service to guests in person and over the phone.
- Assist with ticket sales, memberships, and event registrations using the center’s POS system.
- Educate visitors on exhibits, daily programs, and upcoming events to enhance their experience.
- Handle guest inquiries, complaints, and concerns promptly, ensuring satisfaction and positive feedback.
- Assist with daily tasks, including handling cash, preparing end of day sales summaries, and receipts.
- Monitor and maintain the cleanliness and organization of the front-desk area.
- Translator for non-English speaking guests, facilitating clear communication both in person and via telephone to ensure accessibility and inclusive service.