Open To Work
INESHIA TAYLOR
Houston
Work Preference
Summary
Results-driven mortgage servicing specialist skilled in managing loan administration and loss mitigation. Known for efficiently resolving borrower inquiries, ensuring data accuracy, and maintaining compliance with regulatory standards, contributing to improved customer satisfaction and operational effectiveness.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Collections / Loss Mitigation / Underwriting Specialist
NewRez
01.2019 - 01.2026
- Reviewed borrower financial documentation and loan records, facilitating FHA, government, and conventional loss mitigation and underwriting processes.
- Supported delinquency management efforts through account research, payment resolution assistance, and borrower communication.
- Collaborated with servicing, underwriting, compliance, escrow, collections, and operational teams, ensuring timely and accurate loan administration.
- Supported residential mortgage servicing operations for agency, FHA, government, and portfolio loan products.
- Maintained accurate servicing records, loan documentation, escrow information, and account data within servicing and CRM systems.
- Researched payment histories, escrow activity, tax and insurance records, account activity, and transaction histories to resolve borrower inquiries and servicing-related issues.
- Processed account maintenance requests, documentation updates, and servicing transactions while ensuring data accuracy and compliance.
- Assisted with servicing transfer activities by reviewing loan information, validating documentation, and ensuring accurate system updates.
- Supported escrow administration activities, including review of tax and insurance information, escrow account maintenance, and payment research.
- Performed account reconciliation and payment research to identify discrepancies and ensure accurate loan servicing records.
- Utilized Salesforce CRM and servicing platforms to document account activity, borrower interactions, and servicing actions.
- Ensured compliance with investor, FHA, agency, company, state, and federal mortgage servicing guidelines, including CFPB and RESPA requirements.
- Participated in quality assurance reviews, audit preparation, compliance initiatives, and process improvement projects.
- Managed multiple priorities while maintaining high standards of accuracy, productivity, and customer service.
Admissions Counselor / Enrollment Advisor
Ashford University
01.2011 - 01.2019
- Exceeded enrollment and retention goals through strategic communication and relationship management.
- Guided prospective students through the admissions and enrollment process from inquiry to registration.
- Reviewed applications, transcripts, and supporting documentation to ensure admissions requirements were met.
- Resolved student concerns, ensuring exceptional customer service and support throughout the process.
- Maintained accurate records and documentation while ensuring compliance with institutional policies and procedures.
- Collaborated with academic departments, financial aid offices, and student support teams to enhance student outcomes.
- Utilized CRM systems to document interactions, track progress, and manage student records.
- Prepared written communications and maintained detailed records of student interactions and case activity.
Education
Bachelor of Arts - Early Childhood Education
The University of Arizona
Phoenix, Arizona01-2012
Skills
- Collections strategy
- Loan default analysis
- Debt negotiation
- Mortgage servicing
- Payment processing
- Risk assessment
- Customer relationship management
Certification
Salesforce Training, Financial Services Compliance Training, Customer Service Certification, Microsoft Excel Certification
Timeline
Collections / Loss Mitigation / Underwriting Specialist
NewRez
01.2019 - 01.2026
Admissions Counselor / Enrollment Advisor
Ashford University
01.2011 - 01.2019
Bachelor of Arts - Early Childhood Education
The University of Arizona