John Pressley
Whitehall,PA
Summary
Experienced Collections Specialist with 7+ years in receivables management, account collections, and payment posting. Skilled in aging report review, billing dispute resolution, and credit hold management.
Overview
19
19
years of professional experience
Work History
Collections Specialist
Worldwide Express
Bethlehem, Pennsylvania
07.2019 - 10.2026
- Managed customer collection calls for Worldwide Express freight and shipping accounts.
- Reviewed aging reports and prioritized past-due invoices for follow-up.
- Processed credit card, ACH, and check payments for open balances.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Resolved billing disputes with customers, sales teams, and account managers.
- Monitored credit holds and coordinated account releases with internal teams.
- Escalated delinquent accounts through proper collection and recovery channels.
Member Service Representative
Aetna
Allentown, Pennsylvania
01.2019 - 06.2019
- Assisted Aetna members with eligibility, benefits, and coverage questions.
- Explained plan rules, copay details, and network provider information.
- Documented service interactions in Aetna systems with clear case notes.
- Coordinated with Aetna teams to address escalated service issues.
Security Specialist
Target
Allentown, Pennsylvania
10.2014 - 12.2018
- Investigated suspicious activity and documented incidents in Target security reports.
- Coordinated with law enforcement on theft, threats, and workplace concerns.
- Monitored store safety using Target asset protection procedures and CCTV systems.
- Responded to emergencies following Target’s safety and evacuation protocols.
Electronics Specialist
Target
Allentown, Pennsylvania
11.2007 - 10.2014
- Assisted guests in selecting electronics products and addressing purchase inquiries.
- Monitored inventory levels to ensure optimal stock availability. and restocked electronics backroom supplies.
- Stocked electronics shelves and maintained accurate merchandise displays to enhance the shopping experience.
- Set sales floor displays to match Target planogram standards.
Education
High School Diploma -
Whitehall High School
Whitehall, PA06-2008
Some College (No Degree) - Early Childhood Education
Lehigh Carbon Community College
Schnecksville, PASkills
- Collections management
- Collections strategy
- Accounts receivable
- Aging report analysis
- Payment processing
- Dispute resolution
- Credit management
Timeline
Collections Specialist
Worldwide Express
07.2019 - 10.2026
Member Service Representative
Aetna
01.2019 - 06.2019
Security Specialist
Target
10.2014 - 12.2018
Electronics Specialist
Target
11.2007 - 10.2014
High School Diploma -
Whitehall High School
Some College (No Degree) - Early Childhood Education
Lehigh Carbon Community College