Inez Alexander
Savannah, Georgia 31419
Summary
Detail-oriented Security Officer with expertise in incident reporting and communication. Proven ability to manage security protocols and collaborate effectively with teams.
Overview
18
18
years of professional experience
Work History
Security Officer
Metro One Loss Prevention Services Group
Bloomingdale, GA
11.2025 - Current
- Post at Access Points to deterred and to prevent theft, vandalism, and ensure safety protocols.
- Dispatcher responsibilities with the use of assign company computer and Bill of Lading ensuring that the driver receives the correct load
- Responded promptly to alarms and emergencies, ensuring swift resolution of security issues.
- Assisted in training new staff on Post order procedures,safety procedures, and emergency response protocols.
Quality Control Inspector
Hyundai Mobis Georgia
Ellabell, GA
05.2025 - Current
- Conducted inspections on Power Equipment Motor to ensure compliance with quality standards.
- Witness marking the Power Equipment Motor to acknowledge that all hardware, tubing, and electrical connectors are present and have pass ecos
- Collaborated with production teams to address quality issues and enhance operational efficiency.
- Documented inspection results and reported defects to team leads for corrective action.
PBX Hospital Operator
Tenet Healthcare Corporation/Conifer Healthcare
Hilton Head Island, SC
04.2022 - 03.2025
- Operated multi-line phone system to manage incoming calls and patient inquiries efficiently.
- Coordinated communications between departments to enhance patient service delivery and operational flow.
- Monitored and updated hospital information systems for accurate patient data management.
- Coordinated paging services effectively for staff members requiring immediate attention or assistance during their shifts.
- Maintained confidentiality of sensitive patient information, adhering strictly to HIPAA guidelines while performing operator duties.
- Managed high call volumes with professionalism, ensuring timely responses to inquiries from patients and staff members.
- Received incoming calls and paged individuals and departments over PA system.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Provided new employees with voice and accent training to teach proper customer service etiquette.
- Assisted nursing staff in contacting on-call physicians or specialists when necessary for urgent consultations.
- Assisted in training new staff on operational procedures and emergency protocols to ensure compliance.
Hospital Security Officer/Certified Nursing Assistant
Tenet Healthcare Corporation
Hilton Head Island, SC
12.2018 - 03.2025
- Conducted regular patrols, identifying and addressing security vulnerabilities proactively.
- Monitored premises to ensure safety and compliance with hospital policies.
- Responded to incidents and emergencies, coordinating with law enforcement and medical staff.
- Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
- Collaborated with hospital administration to address security concerns effectively and efficiently.
- Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
- Mentored junior security officers, sharing knowledge and experiences that resulted in a more effective and cohesive team.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Delivered high-quality care to mental health patients in hospital facility.
Spa Attendant
Hampton Hall Clubhouse
Hilton Head Island, SC
08.2016 - 12.2018
- Maintained cleanliness and organization of spa facilities to enhance guest experience.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Monitored inventory levels, ensuring adequate supplies for daily operations.
- Collaborated with team members to ensure efficient workflow and timely service delivery.
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Established rapport with clients by remembering personal preferences, providing attentive service and understanding their unique needs.
- Recorded and managed locker assignments and keys.
- Coordinated seasonal promotions in alignment with corporate objectives, boosting sales during key retail periods.
- Supported colleagues by sharing best practices learned from previous experiences across various retail environments.
Security Supervisor
Allied Universal Security Services
Savannah, GA
06.2008 - 08.2018
- Monitored premises to prevent theft, vandalism, and ensure safety protocols.
- Assisted in training new staff on safety procedures and emergency response protocols.
- Documented incidents accurately in daily reports for management review.
- Collaborated with law enforcement during investigations, providing necessary information and support.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Supervised daily security operations, ensuring compliance with safety protocols and procedures.
- Established communication channels among staff to improve incident reporting and response times.
- Managed scheduling and resource allocation to ensure adequate coverage across all shifts and locations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
Education
High School Diploma -
Robert W. Groves
Savannah, GA06-1989
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Timeline
Security Officer
Metro One Loss Prevention Services Group
11.2025 - Current
Quality Control Inspector
Hyundai Mobis Georgia
05.2025 - Current
PBX Hospital Operator
Tenet Healthcare Corporation/Conifer Healthcare
04.2022 - 03.2025
Hospital Security Officer/Certified Nursing Assistant
Tenet Healthcare Corporation
12.2018 - 03.2025
Spa Attendant
Hampton Hall Clubhouse
08.2016 - 12.2018
Security Supervisor
Allied Universal Security Services
06.2008 - 08.2018
High School Diploma -
Robert W. Groves