Inez Fabian O'Sullivan
Lockport,IL
Summary
Accomplished Eviction Court Case Manager with a proven track record at DuPage County Human Services, adept in case management and fluent bilingualism. Excelled in establishing trust-based relationships, enhancing client outcomes through comprehensive care plans, and utilizing problem-solving skills for effective conflict resolution. Demonstrated ability to improve wellbeing through innovative case strategies and empathetic client education.
Overview
6
6
years of professional experience
Work History
Eviction Court Case Manager
DuPage County Human Services
04.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Intake Clinician
Alexian Brothers Behavioral Health Hospital
08.2019 - 04.2022
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual client needs, ensuring optimal outcomes.
- Enhanced client experiences by conducting thorough intake assessments and accurately documenting their needs.
- Educated clients on available community resources and coordinated referrals when necessary for additional support services.
- Provided crisis intervention services to clients experiencing acute distress, stabilizing their conditions and connecting them with appropriate resources.
Behavioral Health Specialist
Timberline Knolls Rehabilitation Treatment Center
07.2018 - 08.2019
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
Education
Bachelor of Arts - Criminal Justice, Psychology
Lewis University
Romeoville, IL05.2018
Associate of Arts - Criminal Justice, Psychology
College of DuPage
Glen Ellyn, IL08.2016
Skills
- Fluent in English and Polish
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Conflict Resolution
Timeline
Eviction Court Case Manager
DuPage County Human Services
04.2022 - Current
Intake Clinician
Alexian Brothers Behavioral Health Hospital
08.2019 - 04.2022
Behavioral Health Specialist
Timberline Knolls Rehabilitation Treatment Center
07.2018 - 08.2019
Bachelor of Arts - Criminal Justice, Psychology
Lewis University
Associate of Arts - Criminal Justice, Psychology
College of DuPage
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