Walungwa Jr. Bitela
Greensboro,NC
Summary
A Dedicated and compassionate Human Services Professional, seeking a challenging position to utilize my skills in providing support and assistance to individuals. Also, I am a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Case Manager/ Teen-Court Program
One Step Further
Greensboro, NC
02.2022 - 03.2024
- Managed the cases of the clients, Conducted Intake Services, Made phone calls, and Scheduling appointments, as well as Jury Duties.
- Managed customer service inquiries and complaints promptly.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Made outbound calls to obtain account information.
Facilitator/Psychosocial Rehabilitation Specialist
Care-Link Solution
Greensboro, NC
03.2021 - 01.2022
- Led and organized the group process for the mental health population in the PSR program.
- Facilitated group therapy sessions to encourage communication and understanding among participants.
- Conducted interviews and assessments to identify areas of need and develop appropriate interventions.
- Maintained a high level of confidentiality when working with clients on sensitive matters.
- Provided crisis intervention services as needed in order to ensure safety of clients.
- Tracked data related to client outcomes, program effectiveness, and service utilization rates.
Education
Page High
Guilford Technique Community College
Skills
- Project management
- Communication
- Multilingual fluent in English, French, and Swahili
- Technical expertise
- Problem-solving
- Crisis Intervention
- Quick learner
- Leadership
- Attention to detail
- Case management
- Confidentiality and Ethics
- Customer Service
- Complaint Management
- Appointment And Meeting Scheduling
- Document Preparation
- Documentation Management
- Employee Supervision
- Interviewing Abilities
- Proficient in Microsoft Office Suite and database management
- Data entry
- Intake process
Languages
English
Professional
French
Limited
Swahili
Professional
Certification
- Certified Professional Medical interpreter
- Certified Lift Operator
References
References available upon request.
Timeline
Assistant Case Manager/ Teen-Court Program
One Step Further
02.2022 - 03.2024
Facilitator/Psychosocial Rehabilitation Specialist
Care-Link Solution
03.2021 - 01.2022
Page High
Guilford Technique Community College
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