Summary

Overview

Work History

Education

Skills

Websites

Skills/Abilities:

SOCIAL EXPERTISE

Timeline

Valeria Martinez

Summary

Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

years of professional experience

Work History

Program Manager/Senior Assistant/Case Manager

Catholic Charities of the Archdiocese of Newark

Newark/Jersey City, NJ

02.2020 - Current

Managed deadlines imposed by federal agencies, courts and executive leadership
Complied with internal budgets consisting of state, local and federal funds and resources
Developed and managed over 340 individualized service plans, utilizing data-driven insights to improve client outcomes
Quality assurance/Enforcing Regulatory compliance- audited records, processes, and eligibility guidelines for compliance
Managed over 500+ client records that include health, financial and legal records, and corresponding statements
Collaborated with third-party agencies to enhance service delivery, resulting in successful transitions for over 1,000 families into permanent housing
Carried out in-depth investigations of material facts and data presented by clients and third-party agencies then conducts root cause analysis to develop individualized strategies to help clients overcome pain points
Responded to urgent or emergent issues regarding property management and develop reports and plans to respond or prevent further chaos.
Lead and developed outreach initiatives to address unsheltered homelessness, collaborating with local organizations, government agencies, and community stakeholders
Troubleshoot issues related to street outreach including but not limited to, assisting with connections to placements, crisis response, services, and planning
Supported street outreach efforts, including mobile behavioral health teams and law enforcement partnerships
Implemented over 200 data-driven strategies to assess the needs, track program outcomes, and continuously improve shelter and outreach services and efforts
Screened program effectiveness, regularly reporting on key performance indicators and recommending adjustments to enhance outcomes

Real Estate Agent

Exit Golden Realty

North Arlington, NJ

01.2021 - 12.2023

Completing background checks, verifying income/finances, references and confirming other rental application data for potential clients
Negotiated, facilitated, and managed real estate transactions.
Advertised client properties through websites, social media, and real estate guides.
Maintained connections with over 2,000 clients to encourage repeat business and referrals.
Maintained detailed records of transactions and client communications to ensure transparency and regulatory compliance
Conducted market analyses to evaluate property values, ensuring compliance with all Fair Housing regulations
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Life Insurance Broker

Family First Life Tri-State

06.2016 - 01.2022

Generated and analyzed financial data to recommend optimal insurance products, ensuring clients received tailored solutions
Collaborated with financial planners to create comprehensive strategies that included life insurance as an essential component for clients'' financial security.
Implemented time-saving organizational systems for managing client files and tracking policy renewals, increasing efficiency in daily operations.
Collaborated with estate planning attorneys and accountants to develop custom-tailored solutions that addressed clients'' unique legacy-planning objectives.
Developed strong relationships with underwriters, ensuring favorable terms for clients and efficient processing of applications.

Loss Prevention Assistant/Backroom Coordinator

TJMAXX

Paramus, NJ

10.2018 - 03.2021

Supervised sales floor and utilized surveillance equipment to prevent theft and fraudulent activities
Conducted internal investigations into potential employee dishonesty, ensuring adherence to company policies and procedures on risk control
Maintained store safety and security through daily, weekly, and monthly checklists and audits
Collaborated with various stores in the district to assist with internal and external investigations
Coordinated with sales team to ensure backroom operations aligned with sales floor needs.
Assisted in training new staff on backroom procedures to maintain high operational standards.
Supervised processing of orders, order tracking and delivery of goods

Business Advocate/ Personal Banker II

Wells Fargo Bank

Paterson, NJ

12.2010 - 12.2015

Trained and developed24 employees across six branches fostering a culture of compliance and customer service excellence
Consistently ranked #1 in Customer Service and Sales for two years in the Northeast region
Recognized for exceptional customer service and sales performance, driving a20% increase in store volume
Recognized with multiple awards for effectively combating fraudulent activities
Conducted regular audits to identify and mitigate risks, enhancing overall operational integrity