INEZ IBARRA

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

• Served as team builder for sorority athletics programs, fostering communication, collaboration, and personal growth among team members.
• Organized and managed intramural teams and events, ensuring smooth execution and high participation.
• Planned and coordinated team bonding events, including dinners and hangouts, to strengthen team morale.
• Guided the team to improved skills, stronger collaboration, and enhanced individual growth, culminating in a championship win.
• Coordinated schedules, facilities, and resources for athletic events, promoting engagement and inclusive participation.

• Assisted with overnight orientation programs for conference attendees, ensuring smooth check-ins and guest support.
• Welcomed visitors and served as a first point of contact, providing information and assistance.
• Prepared and set up guest rooms for conference attendees prior to arrival.
• Organized and distributed room keys while managing key inventory.
• Maintained and updated Excel spreadsheets to organize and track guest information.
• Performed front desk duty, assisting guests and residents while monitoring residence hall activity.
• Served on duty in a Resident Assistant capacity, supporting residence hall safety, responding to guest needs, and assisting with room lockouts.

• Assisted in the coordination of resident events, enhancing community engagement and participation.
• Managed administrative tasks, ensuring efficient operation of housing services and timely communication with residents.
• Developed training materials for new assistants, streamlining onboarding processes and improving team performance.
• Greeted incoming office visitors, answered questions, and directed individuals to office locations.
• Enhanced office efficiency by organizing and maintaining files, records, and resources.

Expected in May 2027