Inez Jackson
Highland,IN
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
25
25
years of professional experience
Work History
Store Team Leader
The Paper Store
08.2025 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented training programs for team members, enhancing service quality and efficiency.
- Analyzed sales data to identify trends, driving inventory management and product placement decisions.
- Oversaw staff scheduling and resource allocation, maximizing operational efficiency during peak hours.
- Fostered a collaborative team environment, promoting engagement and professional development among employees.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring and training initiatives.
General Store Manager
Tailored Brands Inc.
09.2006 - Current
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Provided customers with information about product features and assisted them in selecting items.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Ensured compliance with all safety regulations and procedures in the store.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Implemented new policies and procedures according to company guidelines and objectives.
- Developed and managed annual budget for the store.
- Resolved customer complaints promptly and professionally.
- Maintained records of inventory, sales, and personnel activity.
- Scheduled shifts for employees to meet operational needs of the store.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Established membership loyalty implementing rewards program to drive client retention.
Before and After School Coordinator
B.A.S.E Inc.
03.2001 - 09.2005
- Created lesson plans for various after-school activities including arts and crafts projects, physical education games, science experiments and more.
- Adhered to all applicable laws, regulations and policies governing after-school programming.
- Planned special events such as assemblies, holiday celebrations, award ceremonies and fundraisers.
Education
Some College (No Degree) - Business Management
DeVry University
Downers Grove, ILAssociate of Arts - Early Childhood Education
Prairie State College
Chicago Heights, IL11-2002
Skills
- Motivational Techniques
- Coaching and Mentoring
Leadership,
- Quality Management
- Sales Training
- Leadership Development
Timeline
Store Team Leader
The Paper Store
08.2025 - Current
General Store Manager
Tailored Brands Inc.
09.2006 - Current
Before and After School Coordinator
B.A.S.E Inc.
03.2001 - 09.2005
Some College (No Degree) - Business Management
DeVry University
Associate of Arts - Early Childhood Education
Prairie State College