DEBORAH DAVIS Wright
Lubbock,TX
Summary
Experienced retail management professional with a proven track record of success. Skilled in fostering team collaboration and consistently delivering results. Demonstrates expertise in customer service, inventory management, and staff development. Known for reliability and adaptability, ensuring smooth operations and creating positive customer experiences.
Overview
22
22
years of professional experience
Work History
Store Team Leader
Party City
07.2019 - Current
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Trained new employees on store operations, customer service skills, and product knowledge.
Store Director
Academy Sports & Outdoors
09.2017 - 05.2019
- Store Director of a $16 million retail location
- Successfully exceeded sales goals, customer service metrics and improved shortage results by .90% in first year
- Directly supervised four managers and a team of80
- Responsible for all financial and operational processes and results within the store, FFL holder and responsible for compliance to ATF requirements for gun sales
- I developed a team passionate about our product and creating strong and sustainable customer relations
General Manager
Gap
09.2015 - 09.2017
- General manager of a new Gap Factory Store in Lubbock
- Successfully recruited, hired and trained a team to open a store during fourth quarter
- Responsible for all financial and operational processes and results within the store
- Developed a customer centric team with a passion for our product and sales
- Innovative merchandising strategies
- Support help for new store openings
- Developed strong community relations with Gap Giving program
Store Team Leader
Target
07.2002 - 04.2015
- Store manager of high volume GM Targets
- Directly supervised up to10 executives and up to250 team members
- Responsible for all financial results including expenses, profits and sales
- Responsible for all operational processes along with driving a strong guest-centered culture within the store
- Strong operational focus with the ability to troubleshoot down to root causes and problem solve
- College Campus Recruiter
- Master Trainer responsible for leadership training and development of West Texas stores
- Business College Facilitator and Sponsor
- Intern Captain and Sponsor
- New Executive Advisor
- Turned around two bottom performing stores with broken processes
- Recognized as MVP by district team
- Golden Contribution award multiple years for exceeding sales and payroll goals
- Increased profitability of stores while increasing team morale and engagement
- Top performer for Controllable Profit in the region Developed and executed leadership training for district and group
Education
Associate of Arts -
Santa Fe Community College
Gainesville, FL01.1991
Skills
- Store Operations
- P&L Management
- Shrink Reduction and Loss Controls
- Customer Service Excellence
- Team Building/Training
- Inventory Management
- Merchandising Strategies
- Performance Management
- Leadership/Leadership Development
- Recruiting
- Problem-solving
Timeline
Store Team Leader
Party City
07.2019 - Current
Store Director
Academy Sports & Outdoors
09.2017 - 05.2019
General Manager
Gap
09.2015 - 09.2017
Store Team Leader
Target
07.2002 - 04.2015
Associate of Arts -
Santa Fe Community College
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