Susanti Roberts
Woodland Hills,Ca
Summary
Professional leader with robust experience in retail management. Demonstrates strong focus on team collaboration and consistently achieves results. Adept in customer service, inventory management, and staff development. Reliable and adaptable, ensuring seamless operations and positive customer experiences.
Overview
19
19
years of professional experience
Work History
Store Team Leader
American Eagle Outfitters
09.2024 - Current
- Led daily store operations to ensure optimal customer experience and team efficiency.
- Trained and mentored team members to enhance performance and foster professional development.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Analyzed sales data to identify trends and inform merchandising decisions for increased profitability.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Drove continuous improvement initiatives within the store, seeking opportunities for streamlining processes and enhancing overall efficiency levels.
Store Manager
Garage clothing store
02.2019 - 09.2024
- To lead and direct all activities required to achieve all store goals including financial objective, customer service, operational control, payroll, loss prevention also merchandising presentation while driving both associate and customer engagement.
- Directed daily store operations to optimize customer experience and sales performance.
- Ensured compliance with health and safety regulations, fostering a safe environment for customers and employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw visual merchandising standards, creating appealing displays that enhanced brand image and customer engagement.
Senior Assistant Store Manager
Gap, Valencia Town Center
01.2018 - 01.2019
- As assistant str manager my job is to deliver result by placing customer 1st by providing excellent customer service, Coaches for performance and develops continuous improvement to drive individual. Achieve payroll plan through managing store schedule, Generates result by interpreting visual guidelines in the store also give support to the District replenishment and standard. Control expense, Reduce loss and delivers.
Acting Store Manager
Gap Thousand Oak's Kid's/Baby
01.2017 - 01.2018
- Responsible in Overall management of staff, merchandise, customer service, operations, administration also report to District Manager to determine the business and set business strategies.
Assistant Store Manager
Gap, Valencia Town Center
01.2015 - 01.2017
- Support general manager with hiring/recruiting Talented Individual, Drive the brand loyalty (GC) to Achieve company goal also to insure all the KPI are met, Supervising core staff of 35 employee with annual sale $4,5 millions. Schedule the right people at the right time, Controlled Payroll at daily/weekly basis, Execute P&P (Policy&Procedures)
Customer Service Manager
Gap, Thousand Oak's
01.2014 - 01.2015
- As a customer service manager my Responsibility is to drives the brand loyalty by representing an exceptional customer store experience in the building with annual sales of $2 million with an increase of brand Loyalty Card and Achieved 104% on the year. Recruit and hire top talented individual, Monitor and drives sales performance indicator a daily, weekly, monthly basis, execute shortage action plan, Enforce adherence to all corporate policies ( Employee appearance, Guidelines, return policies, safety, LP, Str Compliance Audits ) as directed by P&P.
Customer Service Manager
Gap, Canoga Park
01.2012 - 01.2014
- Support store manager with supervising core staff of 20 employee, identifying individual development opportunities to maximize productivity and operations, Achieve brand loyalty performance with 124% to goal also achieved company forecast Management for 2013 with success of Q3&Q4.
Fendi Specialist
Bloomingdale's Woman Shoes, Sherman Oak's
01.2010 - 01.2012
- My Responsibility as a Fendi specialist to ensure all the merchandise on the floor, shop our competitions, assist department manager communicate to the buyer and execute daily plan to achieve department/company objectives through client relationship ( Be-connected ). Be a MENTOR for new hire to ensure Excellent customer service within department and Make Bloomingdale's one stop place.
Store Manager
Victoria's Secret , Exton Mall
01.2007 - 01.2010
- Operated a specialty retail brand of $ 4,5 million annual sales with 50 employees . Controlled and execute loss preventions and company policies and procedures, Recruit, Hire and develop top sales management professionals, ensure corporate goals were met and exceeded through merchandising, visual presentations, customer service, staff development and bottom line expenses controlled.
Skills
- Store operations
- Health and safety
- Coaching and mentoring
- Recruitment and hiring
- Inventory control
- Brand awareness
- Merchandising strategies
- Employee scheduling
- Store layout
- Employee coaching
- Sales analysis
- Product placement
- Loss prevention
- Profit management
- District reporting
Accomplishments
- Achieved 98% by completing Loyalty capture with accuracy and led to 2024 GDI Winner.
- Supervised team of 50 staff members.
- Collaborated with team of 7 in the development of District Primeship Visual Expert.
Languages
English
Full Professional
Indonesian
Full Professional
Timeline
Store Team Leader
American Eagle Outfitters
09.2024 - Current
Store Manager
Garage clothing store
02.2019 - 09.2024
Senior Assistant Store Manager
Gap, Valencia Town Center
01.2018 - 01.2019
Acting Store Manager
Gap Thousand Oak's Kid's/Baby
01.2017 - 01.2018
Assistant Store Manager
Gap, Valencia Town Center
01.2015 - 01.2017
Customer Service Manager
Gap, Thousand Oak's
01.2014 - 01.2015
Customer Service Manager
Gap, Canoga Park
01.2012 - 01.2014
Fendi Specialist
Bloomingdale's Woman Shoes, Sherman Oak's
01.2010 - 01.2012
Store Manager
Victoria's Secret , Exton Mall
01.2007 - 01.2010