Bradley Franks
Louisville,KY
Summary
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Results-driven Store Team Leader known for productive and efficient task completion. Specialize in inventory management, customer service excellence, and team development. Excel in leadership, communication, and problem-solving to enhance store performance. Committed to fostering positive work environment and achieving sales targets.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of post-secondary education
19
19
years of professional experience
Work History
Store Team Leader
American Eagle Outfitters
Louisville, KY
04.2025 - Current
- Led American Eagle Outfitters sales floor support and guest service standards.
- Coached associates on selling behaviors, product knowledge, and customer engagement.
- Managed opening, closing, and daily store operations with team accountability.
- Supported scheduling, task assignment, and coverage for store business needs.
- Enforced loss prevention, safety practices, and store policy compliance.
- Communicated with district and store leadership on priorities and operational needs.
- Developed strategies to improve operational efficiency and reduce costs.
- Protected store inventory and company assets with sound security and loss prevention strategies.
- Reinforced customer service behaviors through accountability, recognition and praise.
- Identified opportunities for process improvement through analyzing workflow processes.
- Established culture of inspiration and commitment to drive organization's goals and strategies.
- Managed the scheduling, training, and development of employees to ensure adequate staffing levels.
Acting District Team Leader
American Eagle Outfitters
Louisville, KY
01.2025 - 04.2025
- Led district store teams across American Eagle Outfitters locations
- Trained managers on brand standards, selling behaviors, and guest service
- Monitored store operations and supported daily execution across assigned markets
- Conducted store walks to assess merchandising, recovery, and presentation
- Coordinated hiring, onboarding, and development for district team members
- Monitored sales performance of all stores in the assigned district and identified areas for improvement.
- Resolved customer complaints efficiently by coordinating with store managers or taking appropriate action when necessary.
- Maintained accurate records of employee attendance, payrolls expenses and budgets related to each store location.
- Conducted weekly meetings with the district team to discuss goals, objectives, successes, and challenges.
- Collaborated with various departments such as Human Resources, Finance, IT and Marketing to ensure smooth operations across all stores in the district.
- Developed performance evaluations and provided feedback to district team members to improve their effectiveness in the workplace.
- Provided guidance to store managers on operational issues such as staffing, inventory control, customer service, budgeting, and marketing.
Store Team Leader
American Eagle Outfitters
Louisville, KY
10.2015 - 12.2024
- Led American Eagle Outfitters sales floor support and guest service standards.
- Coached associates on selling behaviors, product knowledge, and customer engagement.
- Coordinated merchandise recovery, replenishment, and visual presentation across selling zones.
- Managed opening, closing, and daily store operations with team accountability.
Assistant Store Leader
American Eagle Outfitters
Evansville, IN
04.2011 - 10.2015
- Led American Eagle Outfitters associates in daily store operations and customer service.
- Coached team members on selling behaviors, product knowledge, and brand standards.
- Supported visual merchandising updates across sales floor and window displays.
Merchandise Comtroller
TJ Maxx, TJX Companies
Evansville, Indiana
09.2007 - 04.2011
- Worked with buyers at home office to check for correct quality and buying of product. Worked closely with home office to ensure that products were good quality and safe to go to stores.
Education
Bachelor of Science - Education
Southern Illinois University, Carbondale
Carbondale, IL 01.2001 - 05.2006
Skills
- Workforce scheduling
- Inventory control
- Loss prevention
- Visual merchandising
- Retail operations
- Store leadership
- Customer service
- Employee training
- Team coaching
- Conflict resolution
- Performance management
- Coaching and mentoring
- Strong leadership
- Store operations
- District reporting
- Recruitment and hiring
- Sales tracking
- Sales analysis
- Employee coaching
Timeline
Store Team Leader
American Eagle Outfitters
04.2025 - Current
Acting District Team Leader
American Eagle Outfitters
01.2025 - 04.2025
Store Team Leader
American Eagle Outfitters
10.2015 - 12.2024
Assistant Store Leader
American Eagle Outfitters
04.2011 - 10.2015
Merchandise Comtroller
TJ Maxx, TJX Companies
09.2007 - 04.2011
Bachelor of Science - Education
Southern Illinois University, Carbondale
01.2001 - 05.2006