JOANNE PEREZ

• Lead total store operations for a $2.5M business, driving sales, profitability, payroll management, and shrink control.
• Analyze KPI trends including conversion, UPT, AUR, and comp performance to create and execute strategic action plans.
• Develop leadership bench through succession planning, structured coaching, and performance management.
• Oversee recruiting, hiring, onboarding, and retention strategies to build high-performing teams.
• Manage payroll forecasting and scheduling to maximize productivity while protecting margins.
• Partner with District Leader to align business objectives, brand initiatives, and long-term growth

• Led team to achieve sales targets through effective training and coaching.
• Enhanced customer experience by implementing store layout optimizations.
• Fostered a collaborative environment by organizing team-building activities.
• Supported daily operations in a dual-store environment, driving sales performance and service excellence.
• Led performance coaching and development conversations to improve team productivity.
• Managed HR processes including hiring, onboarding, and employee relations.
• Ensured compliance with company policies and operational standards.

• Recruit and onboard new employees, ensuring a seamless and positive experience for all new hires.
• Create and execute training programs to enhance team knowledge and skills, improving their performance and productivity.
• Manage employee scheduling and timekeeping systems to ensure adequate staffing levels and adherence to labor laws and regulations.
• Address and resolve staff concerns and grievances in a timely and professional manner, maintaining a fair & equitable environment.
• Collaborate with corporate partners to enforce HR policies and initiatives, ensuring alignment with organizational goals and objectives.

(Promoted from Associate Manager → Assistant Store Manager → Senior Assistant Store Manager)

• Directed workforce planning, payroll oversight, and daily operations for a $5M volume store.
• Analyzed retention, turnover, and engagement metrics to drive workforce stability.
• Led training initiatives and developed internal talent pipelines.
• Ensured compliance with labor laws, operational audits, and loss prevention standards.

• Led full-store operations including sales growth, talent development, and operational execution.
• Promoted internal talent and built succession plans to support district needs.
• Drove visual merchandising standards and protected company assets through strong loss prevention practices.
• Modeled service leadership and elevated brand experience.