Casene Sykes
Easton,PA
Summary
Proven leader at Whole Foods Market, adept in store operations and fostering team unity, significantly enhanced store performance through strategic merchandising and efficient inventory control. Excelled in coaching, achieving notable employee development and customer satisfaction, demonstrating exceptional adaptability and decision-making skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Store Team Leader
Whole Food Market
New York, NY
09.2020 - 12.2023
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Designed improvement plans.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
- Handled customer complaints and issues politely and professionally.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Led a team of employees to achieve store sales targets and goals consistently.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
- Implemented effective merchandising strategies for better product visibility and increased sales.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and proper record-keeping practices were followed by all team members.
- Reduce Operating Expenses improving financial performance.
- Drove continuous improvement initiatives within the store, seeking opportunities for streamlining processes and enhancing overall efficiency levels.
- Published weekly revenue focused reports to analyze and review trends.
Associate Store Team Leader
Whole Foods Market
New York, NY
10.2017 - 09.2020
- Transferred, created and received stock orders to guarantee product stability.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Interviewed, trained and coached 300+ team members to achieve company and store goals.
- Maintain outstanding retail execution.
- Uphold and communicate Regional and store programs to Team Leaders and Team Members.
- Regularly inspect the store to maintain safety and compliance.
- Review and monitor scheduling, purchases and other expenses to ensure teams and store meet budgets.
Team Leader
Whole Foods Market
New York, NY
06.2008 - 10.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
High School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY06.2002
Skills
- Store operations
- Health and safety
- Coaching and Mentoring
- Recruitment and hiring
- Merchandising Strategies
- Inventory Control
- Employee Scheduling
- Employee Coaching
- Loss Prevention
- Customer Engagement
- Cash Handling Accuracy
- Data entry proficiency
- Stock replenishment
- POS System Operation
- Store maintenance
- Merchandise Display
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Decision-Making
- Goal-Driven
- Inventory and Stocking
- Team building
- Professional Demeanor
- Adaptability
Timeline
Store Team Leader
Whole Food Market
09.2020 - 12.2023
Associate Store Team Leader
Whole Foods Market
10.2017 - 09.2020
Team Leader
Whole Foods Market
06.2008 - 10.2017
High School Diploma -
Murry Bergtraum High School For Business Careers