PAMELA BYRNES
WALPOLE,MA
Summary
Results-oriented professional with over 8 years of experience in retail management. Skilled in mentoring teams and implementing effective merchandising strategies. Committed to fostering a positive work environment and adapting operations to meet changing business conditions.
Overview
53
53
years of professional experience
1
1
Certification
Work History
Store Team Leader
Wegmans Supermarket
Westwood, MA
08.2018 - Current
- Led daily operations to ensure optimal customer service and store presentation.
- Mentored team members to enhance customers experience .
- Provide a culture of belonging and caring with the Care Program.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Handled customer complaints and issues politely and professionally.
- Interviewed, trained and coach-member team to achieve company and store goals.
Store Manager
Walgreens/Rite Aid
Sharon, MA
08.1973 - 06.2018
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels to meet customer demand.
- Developed and implemented staff training programs to enhance team performance and customer service.
- Analyzed sales trends to identify opportunities for growth and operational improvement.
- Led initiatives to improve store layout and merchandising strategies, enhancing customer experience.
- Monitored financial performance, managing budgets to achieve profitability targets and reduce costs.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Associate of Science - Retail Management
Cape Cod Community College
West Barnstable, MASkills
- Store operations
- Health and safety
- Coaching and mentoring
- Recruitment and hiring
- Merchandising strategies
- Inventory control
- Employee scheduling
- Sales tracking
- Store layout
- Supply ordering
- Event planning
- Employee coaching
- Promotions planning
- Loss prevention
- sing oversight
Certification
Safe Mark Certifaction
Timeline
Store Team Leader
Wegmans Supermarket
08.2018 - Current
Store Manager
Walgreens/Rite Aid
08.1973 - 06.2018
Associate of Science - Retail Management
Cape Cod Community College