Elaine Nollette
Store Team Leader
Clinton Township,Michigan
Summary
Seasoned professional with a proven track record in a dynamic retail setting. Adept at driving operational efficiency and leading teams. Strong background in inventory management and customer service, consistently ensuring smooth store operations.
Overview
5
5
years of professional experience
Work History
Store Team Leader
Party City
01.2025 - Current
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
- Trained new employees on store operations, customer service skills, and product knowledge.
- Implemented loss prevention measures to minimize shrinkage rates within the store.
- Fostered a positive work culture that emphasized teamwork, communication, and mutual respect among staff members.
Operations Lead
Party City
01.2021 - 01.2025
- Supported the Store Manager with administrative tasks such as payroll processing, employee scheduling, and merchandise ordering.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Trained new team members on store policies, procedures, and systems to promote consistency and accuracy across the workforce.
- Evaluated employee performance regularly to identify areas for improvement or recognition opportunities.
Shift Supervisor
CVS
10.2019 - 01.2021
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
Education
High School Diploma -
Chippewa Valley High School
Clinton Township, Michigan05.2019
Skills
- Operations management
- Team Training
- Motivational attitude
- Customer relations
- Problem-solving
Timeline
Store Team Leader
Party City
01.2025 - Current
Operations Lead
Party City
01.2021 - 01.2025
Shift Supervisor
CVS
10.2019 - 01.2021
High School Diploma -
Chippewa Valley High School
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