Inez Lee
Health Care
Minneapolis,MN
Summary
Compassionate Residential Assistant with 6 years of helping individuals find peace and recovery. Devoted to offering superlative care through careful monitoring and empathetic communication. Provider of steady and consistent recovery progress through individually tailored treatment plans and adaptive therapy administration.
Overview
20
20
years of professional experience
4
4
Certification
Work History
RA/Residential Assistant
Mid-South Area Residential Services
5830 Mount Moriah Memphis,tn.
09.2021 - 05.2023
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Aided residents in completing daily routines of care and activities.
- Obtained and confirmed individual treatment plans for each resident, monitoring subsequent service provision to verify compliance.
- Attended continuing training sessions on [Type] techniques and methods.
- Participated in therapeutic treatment teams, working to help residents reach individual wellness goals.
- Carried out interventions where necessary, adhering to facility guidelines and [Area of certification] regulations.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
Home Health Aide
Maurice Wexler/ Equal Employment Opportunity
6682 Monmouth Dr Memphis,tn.
02.2018 - 11.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
Head Bartender
White House/Beale St.
Memphis, TN
04.2009 - 06.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Customer Service Associate
Lowe's
Memphis, TN
04.2003 - 02.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Education
High School Diploma -
TN.gov.com/Relias
Memphis, TN /Online Course10.2021
High School Diploma -
Crescent School of Gaming And Bartendimg
1306 29th Ave.Gulfport,Ms. 02.2009
High School Diploma -
Hillcrest High School Memphis,tn.
4184 Graceland Dr. Memphis,Tn.06.1982
Skills
- Individual Service Plans
- Case File Management
- Safety Standards and Compliance
- Communication Clarity
- Behavior Management
- Progress Documentation
- General Housekeeping
Certification
- Relias, MARS - 2022
- Certified , CPR,BLS - 2022
- Bartending Certified
Timeline
RA/Residential Assistant
Mid-South Area Residential Services
09.2021 - 05.2023
Home Health Aide
Maurice Wexler/ Equal Employment Opportunity
02.2018 - 11.2022
Head Bartender
White House/Beale St.
04.2009 - 06.2015
Customer Service Associate
Lowe's
04.2003 - 02.2009
High School Diploma -
TN.gov.com/Relias
High School Diploma -
Crescent School of Gaming And Bartendimg
High School Diploma -
Hillcrest High School Memphis,tn.