Summary
Overview
Work History
Education
Skills
Internships
Timeline
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Infinity Holland

Dent,TX

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths. Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

6
6
years of professional experience

Work History

Store Associate

Voertman's College Bookstore
08.2023 - Current
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Assured customers of a positive school experience by providing them with required textbook materials.
  • Provided merchandise at the University of North Texas sporting events.

General Manager

Joe's Pizza Pasta & Subs
06.2017 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and inventory purchases.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Cultivated a positive customer experience for each person by handling customer complaints and managing special requests.
  • Organized special occasions in the store- reservations for birthdays, holidays, and celebrations.
  • Worked bar service with exceptional customer service.

Education

Bachelor of Science - Psychology And Nonprofit Leadership

University of North Texas
Denton, TX
05.2025

Skills

  • POS Systems
  • Managing Cash Register
  • POS System Operations
  • Retail Transactions Processing
  • Customer Assistance
  • Sales and Marketing
  • Cleaning and Store Maintenance
  • Training Junior Team Members
  • Team Leadership
  • Engaging with Diverse Customers
  • Communications Strategies
  • Special Orders

Internships

Volunteering Intern at Fairoaks of Denton Nonprofit 


- Manages trauma counseling group for elderly residents.

- Orchestrates marketing events to garter donor response.

- Oversees social media accounts.

- Assists in clerical work.

Timeline

Store Associate

Voertman's College Bookstore
08.2023 - Current

General Manager

Joe's Pizza Pasta & Subs
06.2017 - Current

Bachelor of Science - Psychology And Nonprofit Leadership

University of North Texas

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Infinity Holland