Infinity Perez
Bridgeport,CT
Summary
Dynamic professional with a proven track record at Ct Aba Services, enhancing communication skills in autistic children and fostering strong family relationships. Expert in behavioral assessment and social skills development, I excel in high-stress situations, ensuring positive outcomes. Achieved significant behavior reduction through innovative strategies, demonstrating exceptional empathy and collaboration abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
RBT
Ct Aba Services
06.2024 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Improved communication skills in autistic children by utilizing evidence-based practices.
Teacher
Bright Beginnings Early Childhood Education
05.2018 - 05.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Customer Service Representative
M&T Bank
07.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Adult Education
Bridgeport, CT06.2020
Skills
- Data Collection
- Social Skills Development
- Incidental Teaching
- Behavior Reduction Strategies
- Behavioral assessment
- Parent Collaboration
Certification
- CPR/AED Certification
- Child Development Associate (CDA) Certificate
Timeline
RBT
Ct Aba Services
06.2024 - Current
Customer Service Representative
M&T Bank
07.2023 - 02.2024
Teacher
Bright Beginnings Early Childhood Education
05.2018 - 05.2024
High School Diploma -
Adult Education
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