Inga Elizondo
Austin,Texas
Summary
Dynamic hospitality professional with extensive experience at Cheesecake Factory, recognized for exceptional customer satisfaction and robust communication skills. Proven ability to train diverse teams and foster collaboration, leading to increased client loyalty. Proficient in Microsoft Office, with a strong focus on practical problem-solving and attention to detail in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Server/ Shift Leader/ Trainer
Cheesecake Factory
Austin, Texas
10.2012 - Current
- Orchestrated multiple stations and tasks in a fast-paced environment to achieve absolute customer satisfaction
- Developed above-average communication and interpersonal skills through interacting daily with diverse customers
- Customer-centric approach with a genuine desire to understand and meet customer needs
- Trained staff members of various backgrounds on the Cheesecake Factory's customs and culture
- Collaborated with front and back-of-house staff to ensure smooth service operations and the highest guest satisfaction.
- Established regular clientele by providing above-average customer satisfaction
- Awarded multiple employee of the month awards and recognitions
Companion Caregiver to Senior Couple with Dementia
Schuster Family
Lago Vista, Texas
12.2021 - 01.2023
- Earned trust of mentally impaired couple and family to tailor specific needs
- Provided companionship with frequent visits inside couples' residence
- Created care plan on couples' developmental needs by active listening and observation of needs
- Communicated with couples' family daily procedures and observations
Bar Tender
Paradox Restaurant Bar
Ramstein, Germany
05.2009 - 05.2012
- Maintained a clean and organized bar, ensuring efficient operations and a positive customer experience
- Greeted customers with a warm and friendly demeanor, building rapport and establishing a comfortable atmosphere
- Created craft cocktails and personalized recommendations based on customer preference
Bar Co-Owner and Operator
Bistro am See
Sand, Germany
01.2005 - 11.2007
- Managed all aspects of bar operations, including inventory, and financial management resulting in continuing increase in revenue within two years
- Developed a welcoming environment, fostering a strong sense of community and belonging among local customers
- Organized and executed special events to enhance bar's appeal
Education
BS - Political Science, Environmental Management
University of Maryland Global Campus
Maryland05.2023
Skills
- Practical and Critical Thinking
- Active Listening
- Teamwork and Collaboration
- Dependable and Responsible
- Ability to adapt
- Robust communication skills
- Proficient in Microsoft Office
- Proficient in Geographic Information System (GIS)
- Attention to detail
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Polish
Native/ Bilingual
Timeline
Companion Caregiver to Senior Couple with Dementia
Schuster Family
12.2021 - 01.2023
Server/ Shift Leader/ Trainer
Cheesecake Factory
10.2012 - Current
Bar Tender
Paradox Restaurant Bar
05.2009 - 05.2012
Bar Co-Owner and Operator
Bistro am See
01.2005 - 11.2007
BS - Political Science, Environmental Management
University of Maryland Global Campus
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