Anh PHAM
Katy,TX
Summary
Adaptable and fast learner, I possess strong multi-tasking skills, with the ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors and equipment and service providers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Server Trainer/Server Shift Leader
Soma Sushi
Houston, TX
03.2018 - 05.2024
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
- Provided exceptional service to high volume of daily customers.
- Worked with management to coordinate special functions and events.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
Server
Azumi Houston
Houston, TX
06.2024 - Current
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Associate of Sciences - Accounting And Business Management
Houston Community College
01.2017
Skills
- Strong interpersonal
- Multitasking and prioritization
- Relationship building
- Service-oriented mindset
- Ability to work collaboratively as part of a team
- Leadership and Problem Solving
- Poised under pressure
BILINGUAL
- Vietnamese- Full Professional
- English- Full Professional
ADDITIONAL
- TABC Certified
- Food Handling Certified
Timeline
Server
Azumi Houston
06.2024 - Current
Server Trainer/Server Shift Leader
Soma Sushi
03.2018 - 05.2024
Associate of Sciences - Accounting And Business Management
Houston Community College
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