Inge Gousse
Queens Village,NY
Summary
Compassionate Direct Support Professional with a proven track record at Guidance Productivity Staffing, skilled in behavior redirection and crisis intervention. Adept at fostering client wellness and safety through active listening and effective communication, ensuring high-quality care and support in challenging situations. Committed to enhancing patient outcomes and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Guidance Productivity Staffing
01.2025 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Patient Care Aide
Anchor Health
01.2025 - Current
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
Manager
McDonald's
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate Degree In Medical Assistant -
St. Paul School of Nursing
Queens, NYAssociate Degree In Nursing -
Queensborough Community College
Queens, NYHigh School Diploma -
Spring Valley High School
Spring Valley, NY06.2021
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Direct patient care
- Team collaboration
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- De-escalation techniques
- Client safety and first aid
- Healthcare
- First aid and CPR
- Clear communication
- Self-care promotion
Certification
Patient Care Aid Certification
ServSafe certification
Food Safety Certification
Languages
French
Native or Bilingual
Timeline
Direct Support Professional
Guidance Productivity Staffing
01.2025 - Current
Patient Care Aide
Anchor Health
01.2025 - Current
Manager
McDonald's
07.2022 - Current
Associate Degree In Medical Assistant -
St. Paul School of Nursing
Associate Degree In Nursing -
Queensborough Community College
High School Diploma -
Spring Valley High School
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