Ingela Hadad

• Care Manager for a senior clinic with three providers
• Responsible for outreaching recently discharged patients with multiple comorbidities and disabilities
• Develop plan of care using evidence-based care process, incorporate the patients’ individualized needs and goals
• Following patients for continued outreach and support
• Coordinates and facilitates communication among patients/caregivers and the healthcare team
• Maintains a current knowledge of community resources

• Manage two adult medicine clinics with a total of nine providers and staff
• Responsible for day-to-day activities in an adult medicine clinic
• Create goals and objectives for the clinic, and make sure they are met by the staff
• Assuring a smooth flow of patients being checked in and seen by providers, using LEAN standard work
• Prepare staffing schedules, including coordination of vacations
• Hire, develop and coach new staff
• Employee counseling, annual performance evaluation and employee termination
• Administrative responsibilities, keep and organize records for the clinic
• Ensuring the facility is compliant with current laws and regulations
• Weekly meeting with providers and IDT to discuss patient admits, re-admits and hospital discharges
• Identifying and implementing quality improvements, preparing for quarterly audits
• Working with providers and staff to improve CAHPS scores and improve HEDIS scores

• Direct patient contact care, ancillary walk-in visits
• Whole body assessments, patient interviews, vitals, EKG, IV placement, medication administration, vaccinations
• Assisting RN Manager with assigned duties such as working hospital discharge lists, hospital clearance documents, preparing clinic books for upcoming audits
• Staff to go to nurse for questions or assistance
• Patient phone calls for triage, scheduling, and results
• Working close to providers for assistance with patient orders, referrals and in clinic needs

Working on a female floor with post op and postpartum patients.

Developed patient care plans, including assessments, evaluations and nursing diagnosis.

Primary care, assessment and evaluation of newborn patients.

Managed care for post-operative patients.

Pharmacological and non-pharmacological management and treatment of various disorders and diseases.

Followed infection control procedures.

Assessed need for ordered, obtained and interpreted appropriate lab tests.

Instructed patients and family members on proper discharge care.