Ingram Hernandez
Fitchburg,Massachusetts
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively
contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
3
3
years of professional experience
Work History
Manager
Papa Gino's
Leominster, MA - Massachusetts
11.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Assistant Manager
Pizza Hut Redberry Resto Brands, Inc.
Leominster, MA
02.2019 - 10.2019
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Education
Collision Repair Technology
Montachusett Regional Vocational Technical School
Fitchburg, MA08.2007
Skills
- Coaching and mentoring
- Operations management
- Sales and marketing
- Fluent in Spanish
Timeline
Manager
Papa Gino's
11.2019 - Current
Assistant Manager
Pizza Hut Redberry Resto Brands, Inc.
02.2019 - 10.2019
Collision Repair Technology
Montachusett Regional Vocational Technical School
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