Ingred Smith
Tampa
Summary
Dynamic customer service professional with a proven track record at Hilton Garden Inn Hotel, excelling in reservation management and guest relations. Skilled in conflict resolution and effective communication, I foster positive interactions and enhance guest experiences, ensuring satisfaction and loyalty. Committed to delivering exceptional service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hotel
Tampa
02.2021 - Current
- Verified accuracy of room rates and other charges during check-in process.
- Verified customer credit to establish payment method for accommodations.
- Posted incidental charges to ledgers, manually or by using computers.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Kept records of room availability and guest accounts, manually or using computers.
- Processed payments accurately and efficiently.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Addressed customer needs in a timely manner.
Customer Service
TJX Companies
Tampa
03.2013 - 08.2021
- Provided excellent customer service to guests.
- Developed customer service policies and procedures.
- Developed customer service procedures, policies and standards for customer service department.
- Emphasized fast, friendly customer service.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Resolved customer service issues promptly and courteously.
Customer Service Cashier
Macys Credit And Customer Service
Tampa
09.2020 - 02.2021
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Addressed customer questions and concerns regarding products and services.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers promptly and responded to questions.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Meyer Jabara Hotels
Education
Bachelor of Science - Education
University of Cebu
Cebu City,Philippines03-2002
Bachelor of Science - Midwifery
University of Cebu
Cebu City,Philippines03-1998
Skills
- Customer service
- Reservation management
- Conflict resolution
- Team collaboration
- Effective communication
- Time management
- Friendly interactions
- Credit and cash payments
- Hospitality best practices
- Guest relations
Policies
Employment with the Company is on an 'at will' basis., Fairfield Inn & Suites Jacksonville Airport prides itself on providing its staff members with a work environment in which all individuals are treated with respect and dignity., Associates are expected to be at their assigned work areas, ready to begin work, when their shift commences., Excessive tardiness and poor attendance disrupt the work flow and customer service., New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, One week of vacation, Two weeks of vacation, Three weeks of vacation, Fairfield Inn & Suites Jacksonville Airport is committed to providing a safe, healthy, productive, and drug-free workplace., The Company is committed to creating a secure work environment.
Culture
The Journey, Meyer Jabara Hotels acknowledges the associate as a key stakeholder and works as hard to create outlandishly engaged associates as they do to create returning, raving guests.
Service Excellence
The success of any hotel depends on the experience we create for our guests., Anticipating a guest's needs and planning ways to meet those needs., Creating a positive impression and bringing the guest back., Sustaining an atmosphere in which our guests feel relaxed.
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
02.2021 - Current
Customer Service Cashier
Macys Credit And Customer Service
09.2020 - 02.2021
Customer Service
TJX Companies
03.2013 - 08.2021
Meyer Jabara Hotels
Bachelor of Science - Education
University of Cebu
Bachelor of Science - Midwifery
University of Cebu