Ingrid Cortes
Jersey City,NJ
Summary
Bilingual professional with 8+ years of experience in fast-paced work environments. Skilled at resolving customer issues, managing high-pressure situations, and delivering excellent service. Background includes Quality Control Inspector, Production Supervisor, and Shipping & Receiving Coordinator roles, which strengthened my problem-solving, attention to detail, and communication skills. Fully fluent in English and Spanish. Ready to provide outstanding customer support in a remote position.
Overview
2027
2027
years of professional experience
Work History
Quality Control Inspector & Quality Assurance
NutriCleanse
Kearny, NJ
2025 - Current
- Provided high-level customer service by directly communicating with suppliers and internal teams to resolve quality and shipment issues.
- Conducted thorough inspections and generated detailed reports to ensure 100% compliance with quality standards.
- Managed receiving and shipping processes while maintaining clear and professional communication with all stakeholders.
- Led and trained a diverse team on hygiene, safety, and quality procedures in a fast-paced environment.
- Demonstrated strong problem-solving skills while handling pressure and maintaining accuracy under tight deadlines.
Operations Supervisor
Sandy Hook Coffee Company
Sandy Hook, NJ
2021 - 2025
- Provided excellent customer service by addressing customer concerns and ensuring product quality met expectations
- Resolved customer issues and complaints in a fast-paced environment while maintaining professionalism
- Managed customer orders, order accuracy, and followed up with clients when needed
- Communicated effectively with customers and team members to resolve problems quickly
- Maintained detailed records and performed quality checks to ensure consistent customer satisfaction
- Handled high-pressure situations and multiple tasks while delivering great customer experience
Customer Service
La 14
Cali, Colombia
2016 - 2018
- Managed customer complaints, returns, exchanges, and refunds in a high-volume retail environment
- Resolved customer issues efficiently while ensuring a positive shopping experience
- Provided product information, pricing details, and promoted current offers to customers
- Handled both in-person and phone inquiries from Spanish and English-speaking clients
- Created and maintained customer profiles and account information
- Assisted with cash register operations and processed sales transactions accurately
- Collaborated with store team to maintain organized displays and excellent store presentation
Education
High School Diploma -
Portete De Tarqui
Cali, Colombia2011
Skills
- Customer Service
- Problem Solving
- Active Listening
- Conflict Resolution
- Bilingual (English & Spanish)
- Communication Skills
- Teamwork
- Time Management
- Microsoft Office
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Quality Control Inspector & Quality Assurance
NutriCleanse
2025 - Current
Operations Supervisor
Sandy Hook Coffee Company
2021 - 2025
Customer Service
La 14
2016 - 2018
High School Diploma -
Portete De Tarqui