Ingrid Diaz
Rochester,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Clerical Specialist
Rochester City Court
Rochester, New York
04.2023 - 04.2024
- Fulfilled document requests by citizens, parties to cases, judges and attorneys.
- Managed calendar scheduling for courtroom proceedings.
- Reviewed paperwork submitted by attorneys to verify accuracy before submitting it to the judge.
- Verified accuracy of case information entered into the computer system prior to hearings or trials.
Case Manager
The Law Office of Kenneth Hiller
ROCHESTER, NY
02.2022 - 03.2023
- Conducted background screenings for individuals seeking representation on Social Security Disability and personal injury cases
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Maintained accurate case records and documentation according to agency guidelines.
Senior Intern
Office of Senator Gillibrand
ROCHESTER, NY
02.2021 - 02.2022
- Attended press conferences to educate constituents on current issues and inform them of current state legislation.
- Created content for social media platforms to engage and connect with target audiences.
- Organized physical files, tracking spreadsheets and reports.
- Participated in strategy sessions with elected officials concerning upcoming initiatives.
Mobile Sales Associate
T-Mobile
ROCHESTER, NY
03.2020 - 07.2021
- Assisted customers in selecting appropriate products based on their needs.
- Generated reports detailing daily, weekly, monthly, quarterly, or yearly sales figures.
- Participated in team meetings to discuss strategies for increasing revenue and improving customer satisfaction levels.
- Provided training to new sales associates on the product line and store policies.
Education
Bachelors of Science - Political Science and Criminal Justice
The College At Brockport
Brockport, NY05-2022
Skills
- Document Management
- Invoice Processing
- Clerical Support
- Bilingual English and Spanish
- Community Outreach
- MS Office Proficient, including Word, Excel, PowerPoint
- Active Listening
References
References available upon request.
Timeline
Clerical Specialist
Rochester City Court
04.2023 - 04.2024
Case Manager
The Law Office of Kenneth Hiller
02.2022 - 03.2023
Senior Intern
Office of Senator Gillibrand
02.2021 - 02.2022
Mobile Sales Associate
T-Mobile
03.2020 - 07.2021
Bachelors of Science - Political Science and Criminal Justice
The College At Brockport
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