Ingrid Ericson
Wilmington,NC
Summary
Empathetic and organized professional with a degree in Cultural and Linguistic Anthropology. Proven ability to create welcoming environments while managing customer interactions with discretion and care, particularly in high-stress situations. Balances efficiency with attentiveness, contributing to improved customer satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Associate
World Market
Wilmington, North Carolina
07.2025 - 04.2026
- Engaged high volume of customers daily, creating welcoming environment for individuals and families.
- Developed strong interpersonal skills through consistent face-to-face interactions, exceeding customer expectations.
- Managed positive and challenging customer interactions with professionalism, empathy, and effective problem-solving.
- Recognized and addressed customer stress, ensuring respectful and dignified interactions.
- Balanced efficiency with attentiveness, providing timely service and individual support.
- Collaborated with team members to sustain organized, responsive, customer-centered environment.
Retail Associate
Aussie Island
Wilmington, North Carolina
06.2019 - 08.2024
- Provided administrative and customer support to enhance service delivery in fast-paced environment.
- Maintained accurate records and scheduled appointments to ensure smooth operations.
- Facilitated clear communication with diverse individuals to ensure understanding.
- Streamlined team operations through effective time management and attention to detail.
Education
Bachelor of Science - Cultural Anthropology & Linguistic Anthropology
Appalachian State University
Boone, NC05-2024
Skills
- Customer interaction
- Sales techniques
- Product knowledge
- Customer service
- High-pressure multitasking
- Office software proficiency
- Effective communication
- Empathy and listening
- Emotional intelligence
- Reliability and punctuality
Certifications And Research Attributions
- Bachelor of Science in Cultural Anthropology & Linguistic Anthropology, Appalachian State University, Boone, NC
- CITI (Collaborative Institutional Training Initiative) Program Certification for Human Subjects Research, Social/ Behavioral Research Course, Completion Date
Certification
- CITI (Collaborative Institutional Training Initiative) Program Certification for Human Subjects Research
Affiliations
- Student research assistant to Dr. Nese Ozkan
-Analysis of knowledge co-production during the INFRAMES Workshop
Appalachian State University / April 2024 - May 2025 - Student-founded advocacy coalition dedicated to the rights of women of color within the American healthcare system - Rights & Healthcare Rights and Reforms- Health Disparities among Black Women and Women of Color
Appalachian State University / May 2023
Timeline
Retail Associate
World Market
07.2025 - 04.2026
Retail Associate
Aussie Island
06.2019 - 08.2024
Bachelor of Science - Cultural Anthropology & Linguistic Anthropology
Appalachian State University