Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ingrid Fleurinor

FL

Summary

Detail-oriented professional with extensive experience in client services, compliance, and documentation, transitioning into background investigations. Skilled in identity verification, case documentation, data integrity, and handling sensitive information with confidentiality. Adept at analyzing records, detecting discrepancies, and ensuring compliance with regulatory standards. Recognized for high ethical standards, accuracy, and strong investigative acumen in high-volume environments.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Verizon
03.2025 - 06.2025
  • Conducted detailed verification of customer identification and account information to prevent fraud and ensure compliance.
  • Documented case findings and maintained accurate records across CRM and billing systems.
  • Resolved sensitive inquiries while safeguarding customer data and adhering to company policies.
  • Identified discrepancies in account activity and escalated high-risk cases for further investigation.
  • Applied analytical skills to validate data accuracy and minimize errors in client records.

Customer Service Specialist

Bank of America
07.2024 - 10.2024
  • Verified customer identities and financial records during account inquiries to mitigate fraud risks.
  • Documented all correspondence in CRM to ensure traceability and accountability of case investigations.
  • Monitored compliance with internal QA and regulatory procedures, reporting non-compliance issues.
  • Assisted in restructuring SOPs to strengthen record-keeping and improve efficiency in investigation processes.
  • Collected and analyzed customer feedback to identify potential risk areas and service gaps.

Customer Service Representative

People’s Gas
04.2022 - 05.2022
  • Processed customer requests while validating account ownership and preventing unauthorized access.
  • Maintained strict adherence to confidentiality when handling sensitive personal and financial data.
  • Escalated suspicious activity and discrepancies to supervisors for further investigation.
  • Documented all interactions with detailed case notes to support compliance audits.
  • Mentored new employees on confidentiality protocols, compliance standards, and documentation practices.

Education

Associate of Science - Administrative Medical Billing / Health Science

Keiser University
Fort Lauderdale, FL
05-2026

Skills

  • Identity Verification
  • Investigative Research & Data Analysis
  • Compliance & Confidentiality Standards
  • Risk Assessment & Reporting
  • Records Management & Documentation
  • CRM & Case Tracking Systems (Salesforce, ECW, Microsoft Office, Billing Systems)
  • Quality Assurance & Policy Adherence
  • Customer & Candidate Communication
  • Problem-Solving & Critical Thinking

Timeline

Customer Service Specialist

Verizon
03.2025 - 06.2025

Customer Service Specialist

Bank of America
07.2024 - 10.2024

Customer Service Representative

People’s Gas
04.2022 - 05.2022

Associate of Science - Administrative Medical Billing / Health Science

Keiser University

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